We are seeking an experienced Network Engineer to become an integral part of our growing team in the Mid-Michigan area! You will have the opportunity to utilize your technical and professional expertise and experience to make a positive impact with our internal & external customers. You will be part of a highly-experienced team of consultants, solution architects, engineers and customer service team members that are dedicated to provide the best in technology solutions, services and support to a diverse set of customers throughout the Midwest.
Network Engineer Responsibilities:
- Design, Plan and Implement local area networks (LAN), wide area networks (WAN), wireless networks, VPN & SD-WAN solutions and other data network solutions
- Design, Plan and Implement storage solutions in both on-premise and cloud-based services
- Design, Plan and Implement virtualization solutions for both on-premise and cloud-based
- Design, Plan and Implement server solutions including hardware-based and cloud-based
- Manage, maintain and support the above technology systems as well as provide tier 2 and tier 3 support for internal network engineers and IT support analysts
- Troubleshoot and restores technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using experience and established processes and procedures
- Functions, somewhat independently, under general direction of more senior Network Engineers, or Management
- Provides technical advice, guidance and informal training to customers using hardware and software programs
- Provides sales engineering assistance as needed for development of bids and quotes
- Work in a team setting, sharing information and assisting others with technical assistance
- Maintain continual communication with customers throughout the support experience
- Collaborate with internal support teams and external vendors to achieve resolution of customer requests
- Utilize a sophisticated ticket management system to enter and track incidents, document detailed and accurate troubleshooting steps and instructions, and communicate with the customers
- Maintain an accurate schedule at all times
Qualifications:
- Minimum 5 Years post-educational Networking/Server experience
- Ability to build rapport with diverse set of customers
- Excellent communications skills
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Solid understanding and experience with Operating Systems: Windows, VMware, Hyper-V, UNIX
- Solid understanding and experience with Storage systems (SANs, NAS)
- Solid understanding and experience with Server hardware solutions
- Experience with cloud-based solutions: Azure, AWS
- Experience with server and desktop applications: Exchange, Office365, Office, SQL etc.
- Solid understanding and experience with networking solutions such as: Switches, Routers, Hubs, Servers, Firewalls, LAN, WAN, wireless networking, etc.
- Experience with a CRM or Ticketing system usage a plus
- Familiarity with architectural specifications
- Familiarity with researching communication networks
- Strong troubleshooting and critical thinking skills
- Strong attention to detail
If you’re interested in applying for this position, fill out the form below.
Additional Career Opportunities
As a part of a dedicated and responsive team that provides technology support services for our diverse portfolio of customers, you will have the opportunity to expand your experience both technically and professionally while providing a excellent service experience to internal & external customers.
Our dedicated and responsive team provides technology support services for our diverse portfolio of customers. You’ll have the opportunity to expand your experience both professionally and technically while providing a great customer service experience to internal & external customers.
Create new business by identifying opportunities with new or current customers and be involved in the community. The ideal candidate is customer oriented with a can-do attitude, showcases excellent communication and negotiation skills, can strategically target, manage your calendar, and bring compelling messages and a high commitment to prospecting.
I love working at IT Resource for the people; both internally and externally. Meeting with and talking to our clients drives me to work as hard as I possibly can.
I love the people here. There is a genuine feeling of community within our office.
I look at every day as an opportunity to learn something new because I’m constantly given the opportunity to seek out better and more efficient ways to help my clients.
We have the best customers and team members; and I love the fact that no two days are ever the same.
It’s the family atmosphere, the sense of belonging, and working with our clients that makes coming to work at IT Resource more enjoyable each day.
I’m lucky enough to come into work every day and know that I’m going to be challenged, yes, but more than that I will be pushed to be the best that I can be for me, my team, and our clients.