IT Support Analyst

IT Support Analyst

We are seeking a IT Support Analyst to join our growing team! You will be part of a dedicated and responsive team that provides technology support services for our diverse portfolio of customers. You will have the opportunity to expand your experience both technically and professionally while providing a great customer service experience to internal & external customers.

Essential Job Functions:

  • Troubleshoot & resolve issues by analyzing, identifying, and diagnosing symptoms
  • Perform root cause analysis using established processes
  • Provide technical assistance with computer hardware and software to clients both internal and external
  • Resolve issues for customers via phone, in person, and/or remote support
  • Utilize a sophisticated ticket management system to enter and track incidents, document detailed and accurate troubleshooting steps and instructions, and communicate with the clients
  • Recommend hardware and software upgrades and improvements
  • Recommend procedures and controls for problem solving and issue prevention
  • Provide technical advice, guidance and training to clients using hardware and software programs
  • Develop documentation and checklists as necessary
  • Collaborate with internal support teams and external vendors as necessary to achieve resolution of customer requests
  • Maintain continual communication with customers throughout the support experience
  • Maintain an accurate schedule at all times

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills required.
  • Ability to communicate to various audiences in a clear and concise manner.
  • Proficiency using Customer Relations Management Systems and Content Management Systems.
  • Proficiency with Microsoft Office Suite, and various web technologies.
  • Ability to work independently.
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment.
  • Minimum 3 years support desk experience in IT or technical customer support services preferred
  • Ability to build rapport easily with diverse set of clients
  • Strong troubleshooting and critical thinking skills

Education and Experience:

  • Minimum High School diploma, technical training and certifications preferred

Physical Requirements:

  • Seeing: Must be able to read computer screen and various reports. 75-100% of the time
  • Hearing: Must be able to hear well enough to communicate with employees and industry contacts. 75-100% of the time
  • Standing/Walking: 0-24% of the time
  • Climbing/Stooping/Kneeling: 0-24% of the time
  • Lifting/Pulling/Pushing: 0-24% of the time
  • Handling/Grasping/Feeling: Must be able to write, type and use phone system. 75-100% of the time

Working Conditions:

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Good working conditions with the absence of disagreeable conditions.


Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer

*If you are a positive self- motivated person, have a desire to help others, enjoy learning about new technologies, and believe there is no “I” in the word “Team” then this may be the career you’ve been looking for. We’re looking for the right person that can balance the responsibilities in this role, as well as someone with a positive attitude that can bring fun and excitement to the position.

If you’re interested in applying for this position, fill out the form below.

Additional Career Opportunities

Be part of a highly-experienced team of consultants, solution architects, engineers and customer service team members that are dedicated to providing the best in technology solutions, services and support to a diverse set of customers throughout the Midwest.

+ Learn more

Our dedicated and responsive team provides technology support services for our diverse portfolio of customers. You’ll have the opportunity to expand your experience both professionally and technically while providing a great customer service experience to internal & external customers.

+ Learn more

Create new business by identifying opportunities with new or current customers and be involved in the community. The ideal candidate is customer oriented with a can-do attitude, showcases excellent communication and negotiation skills, can strategically target, manage your calendar, and bring compelling messages and a high commitment to prospecting.

+ Learn more

    Submit Your Resume

    We’re always looking for the right people to join our team on both the engineering and sales side. We want team players who challenge themselves to find the right solution to every situation thrown their way. A great personality and good sense of humor are required – we spend far too much time together to not have fun.

    If you would like to submit your resume, fill out the form.

    Health Insurance

    Medical, dental, and vision – because healthy employees feel better and are more productive

    Healthy Food & Snacks

    Snacks, beverages, and lunches are always available

    Paid Time Off

    Work hard, play hard – because everyone needs a little R&R from time to time

    Learning & Development

    Trainings and certifications to keep up with the latest technology

    Flexible Schedule

    Flexibility leads to better health, increased work-life balance, and less stress

    401k Options

    Because no one wants to work forever