IT Support Analyst

IT Support Analyst

We are seeking a IT Support Analyst to join our growing team! You will be part of a dedicated and responsive team that provides technology support services for our diverse portfolio of customers. You will have the opportunity to expand your experience both technically and professionally while providing a great customer service experience to internal & external customers.


IT Support Analyst Responsibilities:

  • Work in a team setting, sharing information and assisting others with technical assistance
  • Troubleshoot & resolve issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
  • Provide technical assistance with computer hardware and software to customers both internal and external
  • Resolve issues for customers via phone, in person, or electronically via remote support
  • Utilize a sophisticated ticket management system to enter and track incidents, document detailed and accurate troubleshooting steps and instructions, and communicate with the customers
  • Recommend hardware and software improvements
  • Recommend procedures and controls for problem and issue prevention
  • Provides technical advice, guidance and informal training to customers using hardware and software programs
  • Perform root cause analysis and develop checklist
  • Maintain continual communication with customers throughout the support experience
  • Collaborate with internal support teams and external vendors to achieve resolution of customer requests
  • Maintain an accurate schedule at all times
  • Participate in on-call rotation as necessary

Qualifications:

  • Minimum 3 years IT support experience in IT or technical customer support services
  • Ability to build rapport with diverse set of customers
  • Excellent communications skills
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Minimum High School diploma, technical training and certifications preferred

 

If you’re interested in applying for this position, fill out the form below.

Additional Career Opportunities

Be part of a highly-experienced team of consultants, solution architects, engineers and customer service team members that are dedicated to providing the best in technology solutions, services and support to a diverse set of customers throughout the Midwest.

+ Learn more

Our dedicated and responsive team provides technology support services for our diverse portfolio of customers. You’ll have the opportunity to expand your experience both professionally and technically while providing a great customer service experience to internal & external customers.

+ Learn more

Create new business by identifying opportunities with new or current customers and be involved in the community. The ideal candidate is customer oriented with a can-do attitude, showcases excellent communication and negotiation skills, can strategically target, manage your calendar, and bring compelling messages and a high commitment to prospecting.

+ Learn more


Submit Your Resume

We’re always looking for the right people to join our team on both the engineering and sales side. We want team players who challenge themselves to find the right solution to every situation thrown their way. A great personality and good sense of humor are required – we spend far too much time together to not have fun.

If you would like to submit your resume, fill out the form.








Health Insurance

Medical, dental, and vision – because healthy employees feel better and are more productive

Healthy Food & Snacks

Snacks, beverages, and lunches are always available

Paid Time Off

Work hard, play hard – because everyone needs a little R&R from time to time

Learning & Development

Trainings and certifications to keep up with the latest technology

Flexible Schedule

Flexibility leads to better health, increased work-life balance, and less stress

401k Options

Because no one wants to work forever