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Wouldn’t it be nice if you could take the responsibility off your organization and get notified immediately of any issues that may be lurking on your network, workstations, mobile devices, or servers? As your business grows, the amount of staff, technology, and equipment grows with it and it may become cost prohibitive to use internal resources to manage all your systems.

Our remote monitoring and reporting (RMR) service allows you to effortlessly manage risk by providing around the clock monitoring of your systems and monthly reports. If an issue arises, our staff is notified immediately and will contact you to work to resolution, should you desire. RMR automatically detects new devices in your environment so you can have peace of mind, knowing all devices are protected.

Benefits of Remote Monitoring & Reporting
In addition to taking the responsibility off your organization, remote monitoring can alert you of any issues before they take a toll on your business. If something goes wrong on your network, workstation, or device, we’ll know about it instantly and we can begin working on it right away. This minimizes any potential downtime. We’re able to look for the following issues:
– Health checks, including backups, updates, and antiviruses
– Internet connection monitoring and alerting
– Enhanced internal device and remote network monitoring and alerting
– Software patches and deployment
– Backup management
– As needed bandwidth and network utilization reports

Flexible IT Automation
Your monthly RMR investment will depend on how many users you have and what devices you want to monitor. Our RMR solution is customizable to any size organization and we can manage as little or as much as you require.

What Devices Can Be Monitored?
– Workstations, servers, printers, and mobile phones
– Network attached storage (NAS) devices
– Uninterruptible power supply
– Network: VoIP devices, cameras/scanners, firewalls, routers, and switches
– Network Wi-Fi access points and controllers

Meet Compliance Requirements
If you are in a regulated industry or you would like added security and compliance, we offer managed devices with compliance. Effortlessly manage risk in your organization and get peace of mind knowing our team of experts are keeping a watchful eye over your devices and systems. Learn more about managed compliance and risk offering here.

Powerful Reporting
Our reports show network health and performance so that you can ensure you’re meeting your goals and requirements. Information and reports can be provided for the following:
– Info Management
– Backup
– Asset Analysis
– Inventory
– Service Statistics
– Intrusion
– Patch Health
– Disk
– Antivirus
– Usability
– Updates

Interested in learning more about Remote Monitoring and Reporting? Give us a call at 616.837.6930 or email sales@itrw.net. One of our team members would be happy to help you.