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remote monitoring & reporting > giving you peace of mind

remote monitoring & reporting

we handle the problems, so you don't have to

Frequent backups, a fast and efficient internet connection, and virus checks are all vital to your organization. But when the day-to-day operations of running the business come into play, those important elements become easy to overlook - that’s why automatic monitoring is so important.

Remote Monitoring and Reporting is one of the best ways to effortlessly manage risk. The program provides daily monitoring and monthly reports so if an issue arises, our staff is notified immediately and will contact you to work to resolution, should you desire. Remote Monitoring and Reporting works by automatically detecting new devices in your environment and invoices accordingly.

Increased Efficiency
In addition to taking the responsiblity off your organization, remote monitoring can alert you of any issues before they take a toll on your business. Our Remote Monitoring and Reporting program works to increase efficiency at the most cost effective price while embedding IT automation into your organization. With Remote Monitoring and Reporting we are able to look for the following issues:
  • Health checks, including backups, updates, and antiviruses
  • Internet connection monitoring and alerting
  • Enhanced internal device and network monitoring and alerting 
  • Software patches & deployment
  • Backup management
  • As needed bandwidth and network utilization reports

Beneficial Reporting
Remote Monitoring and Reporting can also provide beneficial information and reports for the following:
  • Info Management
  • Backup
  • Asset Analysis
  • Updates
  • Patch Health
  • Events
  • Inventory
  • Service Statistics
  • Intrusion
  • Disk
  • Antivirus
  • Usability

Investment
Our customizable plans will work with any size organization because your monthly investment is calculated by the number of items being monitored per month, and the type of device.

Starting at only $2 per device, IT Resource can offer your organization management monitoring for all of the following managed devices:
  • Workstations, servers, printers, and mobile phones
  • Network attached storage (NAS) devices
  • Uninterruptible power supply
  • Network: VoIP devices, cameras/scanners, firewalls, routers, and switches
  • Network Wi-Fi access points & controllers

Additional Options

Mobile Device Monitoring
Need to secure your mobile device? Mobile Device Monitoring covers smart phones, tablets, mobile internet devices, cameras, and more. A monthly report is generated to give highlights of inventory, summary, and data usage. There are tools that can be utilized to increase employee efficiency and provide a manager or supervisor with solid reports to back it up. Mobile Device Monitoring increases efficiency by routinely monitoring and reporting with ease.

Mobile Device Key Features
Remotely wipe or lock any device if it becomes lost or stolen
  • Geographically look up and locate any device 
  • Constant monitoring and alerting if an unforeseen issue rises
  • Restriction and block features
  • Employee restrictions from websites, YouTube, use of camera, etc.- Detailed data usage tracking - Historical device location to monitor employee’s past location(s)

VoIP Monitoring
VoIP Monitoring allows IT Resource to be alerted immediately when an issue pertaining to a phone system arises. This allows for increased efficiency and prompt service on our part. For a nominal fee, this data can also provide solid information if anything needs to be revisited concerning a phone call. It is helpful in phone training to review or listen in on actual calls.

VoIP Key Features
  • Automatic alerts if any phone system issue is shown
  • Provides reports of overall health of VoIP performance
  • Monitor live calls

Software Asset Management
Control costs and optimize software investments with Software Asset Management, which can improve security and compliance, and anticipate future software needs.

Bandwidth Utilization
Know how network resources are used so you can properly distribute bandwidth between applications. Some applications may not receive enough bandwidth, while others like video streaming can use large amounts. And, because viruses and malware can consume large amounts of bandwidth, monitoring can be utilized in discovering these issues early on.

Bandwidth Utilization Key Features
  • View bandwidth any time
  • Alerts when bandwidth is reaching historical highs
  • Pinpoint where higher bandwidth is coming from 
  • Locate bandwidth bottlenecks within your organization and proactively increase efficiency