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People. They make the difference.

Tuesday, April 10, 2012

Great customer service, a knowledgeable engineering staff, and smart business sense has led to our steady growth over the last decade and we genuinely say thank you to our customers for their support over the years. In an effort to continue to build stronger relationships with each and every customer, we saw the opportunity to expand our sales team.

If you've been in touch with our sales department at any point over the last five years, you would have been greeted by the friendly voice of our sole sales team member, Carrie Borchers. But, as our company continued to grow, and the variety of products we offered increased, we saw a great opportunity!

Late in 2011 we added Carolyn Martin as our Inside Sales Representative. Carolyn is the helping hand responsible for purchasing and receiving, the renewal of contracts, and generating quotes for existing customers. You can reach her directly via e-mail or 616-837-6930 x2123.  

Molly Reid is our new Senior Account Executive. Backed with years of experience in business, Molly will be handling new business opportunities in computer system environments including infrastructure, software, and communications. E-mail Molly directly by clicking here.

With the addition Molly and Carolyn, Carrie is now our Director of Sales. She will be happily leading sales and marketing efforts as well as developing new customer relationships. Her years of IT, marketing and sales experience will be proven as she implements solutions that will enhance our customers' business.

Our team as a whole has numerous certifications including Cisco's Advanced Unified Communications Account Manager, Cisco Sales Expert certification, VM Ware Sales Professional accreditation, and Cisco Advanced Unified Computing Technology Specialization, just to name a few.

By adding additional sales team members we’re able to increase our reach, donate more hours to our community, and build stronger relationships. Please feel free to reach out to any one of us and we would be happy to help you and your business achieve smarter IT solutions.

Hello...How Can We Help You?

Wednesday, February 29, 2012

If you've ever encountered a problem with your server, computer, hardware, or IT needs in general, chances are you called our office and spoke to one of our Help Desk experts. Over the last year we've been steadily increasing the presence of our Help Desk in an effort to provide our customers with the best possible service. Our Help Desk is currently staffed by three IT experts, all of whom are happy and ready to quickly serve you, and have different areas of expertise including Microsoft procecsses, general hardware, and system backups.

With the objective of being more responsive to our customer’s needs, our Help Desk personnel will:

- Triage all incoming queries and service requests

- Quickly resolve issues that don’t require escalation

- Escalate and expedite issues to the appropriate resources within IT Resource (Sales, 2nd Level Support, your Lead Engineer)

- Provide documentation and follow-up to ensure a smooth process

Leveraging the talent and skill of our Certified Help Desk personnel enables you to receive the best service possible, without having to understand who to call for what. Whatever your issues are, feel free to call IT Resource at 616.837.6930, or send an email to help@itrw.net and one of our friendly Help Desk staff members will take it from there.

We're Better Serving Your IT needs!

Wednesday, February 15, 2012

Some may be asking, ‘What are you doing to keep up with the ever changing technology world?’ Even if they’re not asking, they should be. Keeping up with technology change is almost as difficult as sneezing with your eyes open or waking up in time for work! Kidding on that last one of course... But in reality, technology is always changing and if we want to appeal to our current and future customers, we need to keep up with the times! 

Fortunately enough, IT Resource has a team currently working on a project that will bring us up to present date with the latest in new technologies. Also, I happen to be on that team, so I know exactly what’s going on. My hope is to keep everyone updated as best as I can and keep everyone informed on the changes we’re making to better our company. Look for some exciting things in the future!

Weight Loss Challege: How Are We Doing?

Wednesday, February 01, 2012

Remember our company wide weight loss challenge? The goal was simple - see who can lose the largest percentage of weight in 3 months. We're one month in and so far I'd say we're doing pretty well. Our staff has lost a combined total of...drumroll please.... 68 pounds!!

How have we done this, you might ask? Well, for starters, we've taken a group approach and introduced healthier options for our company lunches.

Look at all those vegetables! This lunch was much healthier than the usual fast food, and it tasted better. Plus, we were all able to avoid the late afternoon dull, tired feeling that so often accompanies not-so-healthy take out options.

We polled our staff to find out what other ways they were going about their weight loss. We found the top three answers to be exercise, portion control, and using websites/apps to keep track of their calorie intake.

I'm really excited to find out how many pounds our staff will shed over the next month. 68 pounds is a fantastic start - let's keep up the great work!

Its Hockey Season!

Thursday, January 26, 2012

When the snow begins to fall and temps reach the twenties, we embrace the season and celebrate by taking our customers out for a night of food, fun, and hockey with the Grand Rapids Griffins.

Of course it wouldn't be a real Griffins game without a visit from Griff. He was kind enough to stop by and show his love for IT Resource.

He continued on, saying hello as he visited with each one of our fantastic customers and team members.

Mingling, food, beverage, fun, and hockey...who could ask for more?

Once again we booked the Talsma Terrace where our guests could watch the game from the comfort of La-Z-Boy recliners. Its almost like watching it from home - only better, because you can see brawls like this up close and personal.

You're going to want to make sure you join us next year! 

A big thank you to all our wonderful customers and friends who came out to spend the evening with us. We appreciate your business year-round and this is one of the ways we say thank you. We hope you all had as much fun as we did!


Customer Portal - Here to Serve You!

Tuesday, January 03, 2012

IT Resource is proud to announce its recently revamped Customer Portal. The purpose of the Portal is to allow our customers a quick and easy way to access IT Resource and its technical staff.
Here's a link to a video describing its operation:  

The purpose of the customer portal is to allow you to do things such as:

·         Create a service ticket
·         Review current support tickets
·         Access a knowledge base for your own self help
·         Run basic service requests as well as customized reports
·         View projects
·         View invoices
·         And many other options

The Customer Portal URL address is http://cw.itrw.net/support - it's an automatic redirect to a secure, https address.

The primary contact at our customer's office will decide who at their company can have access to what parts of the portal.

You need to decide which level (User, Level 2, Level 3, Level 4, or Manage) each employee accessing the IT Resource Customer Portal will require. If you decide that only you want to have access to the portal – that’s fine too! This can be changed at any time. 

If you have any questions, please don't hesitate to contact our Helpdesk at 616 837 6930.

Weight Loss Challenge

Monday, January 02, 2012

"I’m fat..." was the comment made by one of our engineers. That was all it took to spark an IT Resource Weight Loss Challenge. 

The rules are pretty simple:
$15 to participate, winner takes all. Contestants will weigh themselves the morning of January 3, then again the morning of March 30. The person with the highest weight loss percentage is the winner.  
 
Good luck to all of our employees who have agreed to participate! We invite you to take part as well. Today is the perfect time to start making 2012 all it can be for you. Whether you're looking to shed a few pounds, work a little less, get more organized, or learn to cook, there's no better time to start than NOW!

Check out our Facebook page for occasional updates on our weight loss challenge - let's shed those pounds together!

Larger Than Life

Friday, December 23, 2011

Excuse the Backstreet Boys reference – you know, the popular 90’s Boy Band we love to hate -- but what I’m about to debut really IS larger than life.  Are you ready?  I sure hope so, because this is what technology is all about!

It may be a little tough to notice the pure size of this TV; however I can assure you that this particular television is not 60”, not 70”, but 80 beautiful inches of viewing pleasure.

A Chicago customer of ours noticed their existing projector set up was becoming obsolete and required too much maintenance. Instead of sticking with projectors for a replacement, ITR advised a large TV would work well in its place. After a few different technology upgrades and troubleshooting steps, the final product ended up looking great!

We were able to set them up with Video Conferencing, PC hookups, movie access, Satellite HDTV, and access to the Internet right through the TV! PowerPoint presentations now look magnificent, video conferencing calls are clear, crisp and efficient; and after-hours sports games and movies leave nothing to the imagination.

What kind of office set up do you have? What kind of set up do you wish you had for situations like this?

New Products for the Office

Friday, December 16, 2011

I'd like to share a quick update for some of the projects we have going on here at IT Resource. One of our big projects is an update/redesign of our Data Center. Kevin Luke and I have been working hard for the past few weeks, organizing a plan to accommodate some new products we have, and preparing the ITR Data Center for new devices. Our first step in the redesign process was to reorganize the physical placement of some of the hardware. Next in line comes the power arrangement. With the addition of several servers and the movement of others, we needed a way to correctly power all the new devices.

Kevin Luke making some changes

We were able to put in a new, more powerful UPS (Uninterruptable Power Supply) to help with the added load of more physical servers. At the same time, we made the addition of a Raritan PDU (Power Distribution Unit) which can accommodate more power than our previous setup and also gives us more information to better protect our customers’ data! In the near future, we will be replacing our current power units with new Raritan PDUs as well. It will be a large improvement that will hopefully benefit not only us in the office, but our customers as well!

Happy Holidays!

Monday, December 12, 2011

Work hard, play hard. That's the idea, right? At IT Resource, we make it a priority to do both well. This weekend we celebrated our IT Resource holiday party at Lincoln Lanes in Grand Rapids. Dinner, bowling, prizes, and even a little dancing....how could we not have a great time?

We strongly encouraged everyone to dress in their holiday best and we voted to pick the person who displayed the most holiday spirit. The winner was our help desk manager, Lori. She was a hard one to beat!

Next up...bowling! Some of us hadn't bowled in years, while others were true professionals. We also discovered that our engineers have a knack for photo bombing. See how many you can spot.

Our festive sales team, Carrie & Carolyn

What would a holiday party be without some shenanigans? When you let IT people out of the office, you never know what they'll do.

You may not have known that at IT Resource we have our own Justin Bieber. He stopped by for an impromptu dance session before calling it a night.

After bowling everyone hung out for a bit to socialize, find out which team had the best (and most honest) bowling score, and recall the great year that we've all had.

Our photo bomber strikes again...

A big thanks to Gary & Leo who throw a fabulous party each year!

Many thanks to our team, customers, and friends for the prosperous year we've had. And, here's to a fantastic 2012...we're looking forward to it!

Pssst...If you feel you'd be a good fit for our team, send us your resume. We'll be continuing to grow in 2012. 

And, to see even more photos from our evening, check out our Facebook page