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Meet Our Director of Technical Services

Monday, January 11, 2016
We are thrilled to announce the addition of an integral member to our management team! Please welcome Andrew Smith, the new Director of Technical Services for IT Resource. Andrew is responsible for managing the day-to-day activities of our engineering and help desk teams. He also assists in strengthening the delivery of our engineering services, hardware and software. He is the point of contact for all technical resources and supports these team members by doing whatever it takes to get things done.

Andrew is originally from Indiana but spent most of his life living in Kentucky where he held a variety of positions in the technology field. He was most recently in charge of consolidating data centers and support for a large enterprise. Prior to that, he was in pharmaceutical research as a Global Director of IT quality. With an IT background in a wide variety of industries, we’re certain he will provide valuable insight to our own teams and customers.

Andrew is a man of many hobbies ranging from short story writing, blogging, professional photography and just tinkering around with cars, or anything broken for that matter. During his interview, he said he was impressed with our employee's passion and drive to do good work for our customers and this is what made him eager to join our team. 

Please help us welcome Andrew to the IT Resource team. We're delighted he's on board!

Here’s to New Traditions

Thursday, December 03, 2015
This year we decided to switch things up. During the weeks leading up to Thanksgiving, our office collected nonperishable food and household items for our local charity, Coopersville Cares. We were so pleased with the turnout and it’s really motivating to see many ITR staff and their families stepping up to the plate to donate a variety of items. We received many kitchen and household staples along with many Thanksgiving food favorites. It’s a busy time of year for many people but we think it’s important to take a moment out of your day to do something that supports your local community and give back to the people around you.

We’re also delighted to announce that IT Resource will be adopting a local Coopersville family for Christmas this year. Our employees are collectively raising money and in a couple weeks, that total will be matched by the owners of IT Resource. All of our donations will go towards the needs and wishes of each family member. We're helping a family who is right in our back yard by making sure they receive warm clothing, new toys and food items for the holiday season.

15 Years and Counting

Tuesday, December 01, 2015
This holiday season we would like to say how truly grateful we are for our wonderful customers, partners, vendors and team members who support us. As we’re nearing the end of another great year, IT Resource is celebrating a special milestone. November marks our anniversary of 15 years in business and we couldn’t have done it without you.

Since November, 2000, we’ve been providing IT consulting, project-based and long-term engineering services, on-site, remote and 24x7 help-desk and support services to a growing number of industries and verticals. Being your trusted advisor for 15 years is quite a big accomplishment and we’re excited for many more years of business ahead of us.

Our Thanksgiving Food Drive

Thursday, November 05, 2015
Tis the season for giving and as a team, we feel it is our responsibility to help those who are less fortunate than us. This year we will be collecting non-perishable items to deliver to our local food pantry for the Thanksgiving holiday. We'll have a box in our front lobby and if you would like to contribute, feel free to drop by and add your items to the collection. We feel that together, we can make someone's holiday season a little brighter!

What To Do With an After-Hours IT Emergency

Wednesday, November 04, 2015
Don’t forget! Our office will be closed all day Thursday, November 26 and Friday, November 27 in observance of Thanksgiving. We wish all of our customers, vendors and partners a wonderful and safe Thanksgiving with your families!

We know that emergencies and disasters can strike at any time and that’s why we’ve got your business covered. Our knowledgeable support team will be staffed and available for those who currently have a 24/7 Emergency Support agreement with us. This means you can call us any day of the week at any time and we’ll be here for you – even on holidays with guaranteed SLAs. Our team can be reached by calling our 24/7 hotline or sending an email to our help desk. Please note, 24/7 Emergency Support rates will apply.

If you have any questions regarding our 24/7 Emergency Support Services, please see our service page or send inquires via email.  

Team 'Run IT Faster' Did It!

Monday, October 26, 2015
Our very own relay team “Run IT Faster” finished the Grand Rapids Marathon last month for the second year in a row. This year’s team included Leo, Carrie, Carolyn, Andrew and Richard. This was Carolyn and Richard’s first time ever running a race and they were both surprised by how well they did and how much fun they had. It proves that with a willingness to try, motivation, and peer support, anything can be accomplished.

Let’s Get Moving Together!
Our next big race will be the River Bank Run on May 14, 2016. This is an all ages, co-ed race with four events, a 5K Walk, 5K Run, 10K Run and 25K (15.5 miles) Run. The 25K has a relay team option for teams of 2-3 participants. We would love to field multiple teams and have our customers run with us. If you’re interested in the River Bank Run or other upcoming races let us know! You don’t have to be experienced and there’s lots of resources available for training. A quality training tool that we can attest to is the Gazelle Run Camps, they have a variety of different levels for beginners (couch to 5K) and experienced runners (25K training programs).

We also have to give credit to Northern Physical Therapy who put together our corporate wellness program last year. The program really kicked off healthy habits around our office and we’ve all been making positive lifestyle changes since then. Shortly after our wellness program ended, our first marathon relay team was fielded and a tradition began.

Finally, we'd like the thank our team of "supporters" who came out to cheer our team on at the Grand Rapids Marathon.

Is Information Technology Enhancing Your Business?

Tuesday, October 13, 2015
Are we enhancing your business?

It may seem like an unlikely question to be asked by your IT Resource lead consultant and sales representative however be prepared to hear this during the last quarter of this year. This isn’t a trick question. We appreciate that you invest in IT Resource services and products from our vendor partners and we know you do this so you can gain an advantage in your day-to-day business. Spending on Information Technology is one of the top five expenses for most businesses. If this investment isn’t currently enhancing your business, then we want to work with you so it will for 2016.

Your sales representative will be contacting you soon to schedule an Annual Business Review. During this time we'd like to discuss your strategic business initiatives for 2016 and review 2015 Key Performance Indicators like hours by project, hours by service and work type, products purchased, warranty reports, AR statement and invoices. Understanding your organization’s plans for 2016, coupled with where you have been from a technical point of view, helps us make the best, most cost effective recommendations possible for your Information Technology needs. Working together, we can enhance your business.

If you're ready to schedule your IT business review, please contact your lead consultant or our sales department today!

Adobe Business Cloud Reseller

Monday, October 12, 2015
Did you know IT Resource is a certified Adobe business cloud reseller? We can procure, deliver and manage any Adobe cloud product or license on behalf of the end user. Whether your organization is looking to buy licenses outright or sign up for an annual subscription, we’ve got the tools to get your business set up for success. As an example, take a closer look at the different plans and compare features of Adobe Acrobat here. From the entire Adobe Creative Cloud to individual products like Photoshop or Illustrator, Acrobat is just one of the many Adobe product licenses we can offer.

Because businesses often have multiple employees that use Adobe products, moving to an annual subscription based service might be the way to go. And there’s a Creative Cloud plan to fit every individual and organization including enterprises, schools and universities, and government. Many of our customers use the Acrobat Document Cloud (DC) agreement, which is paid up front on an annual basis. If there’s any additional products or licenses added in that year those will be prorated based on the anniversary. Acrobat DC includes free online services and full capabilities to create, sign, share, edit and even send and track documents. You can streamline your business processes with innovative features like creating a PDF by simply snapping a photo of a document or electronically signing a document securely and remotely using your smartphone.

Acrobat now supports Windows 10. Save 15% when you buy 6 or more licenses through November 27th.
If your organization is running on a Windows system, no worries! Acrobat DC now provides support for Windows 10 and continues to be easy to install and configure using Microsoft SCCM/SCUP. It can be deployed in virtualized environments with support for Microsoft App-V and Citrix XenApp. And, Acrobat DC integrates seamlessly with Microsoft Office apps — so your workforce can take care of PDF tasks right in the Office ribbon.Get details here.

Get Your License Today
With added flexibility, the annual subscription will always deliver the latest features and updates as soon as they become available, at no additional cost to you. Finally, you can experience radically reduced set up times and deployment when you have IT Resource manage the portal on your behalf.

If you would like to learn more about the subscription programs, contact us today. And even if your business doesn’t require multiple employees to use Adobe products, we can always order any product à la carte, the choice is yours. We offer Adobe Cloud services to a variety of customers in the Grand Rapids, Muskegon, Kalamazoo, and Holland areas.


Thursday, September 10, 2015
Mlive recently published an article in response to the #ILookLikeAnEngineer viral hashtag and added their own twist by including “GR” at the end. The #ILookLikeAnEngineerGR inspired female tech workers in Grand Rapids and surrounding areas to get involved and share photos of themselves. We think it’s great to see so many dedicated women participate and share photos. We sent 4 photos to Mlive that they included in their article.

Carrie Borchers is our Director of Sales

The ITR women in the article are Carrie Borchers, Molly Reid, Susan Ratzsch and Lori Brandt. These ladies have been in the technology industry for many years and they all take pride in what they do. We’re all part of the same unique community and it’s inspiring to see women from all different tech companies, come together to represent the Grand Rapids tech industry as a whole.

Lori Brandt is our Help Desk Manager

The article did a great job highlighting a wide variety of jobs, all in the technology field. The hashtag and recent positive media can be a game changer for some women and girls thinking about going to school for an IT or technology degree. It shows that contrary to the beliefs of some, lots of women are successful in the IT world and there’s possibility for anyone.

Molly Reid is a Senior Account Executive

IT Resource has always maintained a diverse team with women representing nearly 40% of our workforce. We have women holding positions in engineering, leadership, management and sales. We think it’s important to keep the diversity in the workplace and we’ve succeeded at working cohesively for the last 15 years. If you’re in the tech industry, send us your photo and will put it on our social media to keep the conversation going!

Susan Ratzsch is our Project Manager

A Disaster Close to Home

Wednesday, September 09, 2015
A few weeks ago in Coopersville, a construction worker in a backhoe hit a low power line which wrapped around another line above it causing a power outage to several grids in the surrounding area. Thankfully, there were no injuries from this accident but it did cause major backfeeding throughout most of Randall Street, including IT Resource.

The backfeed eventually led to the overheating of two transformers next to our building. One transformer was so hot we couldn’t even get near it and the other began smoking. Quickly after this realization, we called the Coopersville Fire Department and then Consumers Energy. Once everyone arrived, the power was cut to IT Resource and the surrounding buildings. The transformers were able to cool down, and were eventually replaced.

Many surrounding businesses including gas stations, restaurants, shops, and medical offices had no choice but to shut down during this time. Fortunately for IT Resource, our systems and data center remained unaffected. Because of our built in power redundancy, the office and data center continued to operate flawlessly with uninterrupted internet connections in and out of the data center.

This proves that disaster can strike anyone at any time. If the right tools and business continuity solutions are implemented, downtime can be reduced or eliminated. It was a hectic day at the office but at least we had piece of mind knowing that our systems and data center will continue to operate.