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2016 Michigan Bankers Association Conference

Monday, March 07, 2016
Make new connections, reconnect with friends and clients, and learn valuable information at the Michigan Bankers Education Summit & Tradeshow. With nearly 40 educational sessions to choose from, you're guaranteed to leave with loads of information that you can immediately implement into your business.

This year IT Resource will be exhibiting, sponsoring, and speaking - we’re looking forward to reconnecting with many familiar faces! Make sure to stop by our booth to say hello and join us on the wine tour on Wednesday, April 6th at 1:00pm. You can register to attend the conference and the wine tour here.

We're also very excited to announce that our Director of Technical Services, Andrew Smith, will be leading a breakout education session for the Operations and Technology track. He'll be focusing on EMV card deployment from both the banking and merchant standpoint. As you're probably aware, EMV chips have been overseas for quite some time and are now being deployed in the United States. The shift is more prevalent because banks are now liable, and if they don't provide EMV chips for credit cards they could face considerable losses. However, as they continue the deployment, the responsibility is shifting from banks to merchants. Andrew's session will include a case study on the current status of deployment using results from a survey he is distributing among the MBA members.

You can find registration information, hotel reservation information and the agenda here. We hope to see you all in Traverse City!

Is Information Technology Enhancing Your Business?

Tuesday, October 13, 2015
Are we enhancing your business?

It may seem like an unlikely question to be asked by your IT Resource lead consultant and sales representative however be prepared to hear this during the last quarter of this year. This isn’t a trick question. We appreciate that you invest in IT Resource services and products from our vendor partners and we know you do this so you can gain an advantage in your day-to-day business. Spending on Information Technology is one of the top five expenses for most businesses. If this investment isn’t currently enhancing your business, then we want to work with you so it will for 2016.

Your sales representative will be contacting you soon to schedule an Annual Business Review. During this time we'd like to discuss your strategic business initiatives for 2016 and review 2015 Key Performance Indicators like hours by project, hours by service and work type, products purchased, warranty reports, AR statement and invoices. Understanding your organization’s plans for 2016, coupled with where you have been from a technical point of view, helps us make the best, most cost effective recommendations possible for your Information Technology needs. Working together, we can enhance your business.

If you're ready to schedule your IT business review, please contact your lead consultant or our sales department today!


Thursday, September 10, 2015
Mlive recently published an article in response to the #ILookLikeAnEngineer viral hashtag and added their own twist by including “GR” at the end. The #ILookLikeAnEngineerGR inspired female tech workers in Grand Rapids and surrounding areas to get involved and share photos of themselves. We think it’s great to see so many dedicated women participate and share photos. We sent 4 photos to Mlive that they included in their article.

Carrie Borchers is our Director of Sales

The ITR women in the article are Carrie Borchers, Molly Reid, Susan Ratzsch and Lori Brandt. These ladies have been in the technology industry for many years and they all take pride in what they do. We’re all part of the same unique community and it’s inspiring to see women from all different tech companies, come together to represent the Grand Rapids tech industry as a whole.

Lori Brandt is our Help Desk Manager

The article did a great job highlighting a wide variety of jobs, all in the technology field. The hashtag and recent positive media can be a game changer for some women and girls thinking about going to school for an IT or technology degree. It shows that contrary to the beliefs of some, lots of women are successful in the IT world and there’s possibility for anyone.

Molly Reid is a Senior Account Executive

IT Resource has always maintained a diverse team with women representing nearly 40% of our workforce. We have women holding positions in engineering, leadership, management and sales. We think it’s important to keep the diversity in the workplace and we’ve succeeded at working cohesively for the last 15 years. If you’re in the tech industry, send us your photo and will put it on our social media to keep the conversation going!

Susan Ratzsch is our Project Manager

A Disaster Close to Home

Wednesday, September 09, 2015
A few weeks ago in Coopersville, a construction worker in a backhoe hit a low power line which wrapped around another line above it causing a power outage to several grids in the surrounding area. Thankfully, there were no injuries from this accident but it did cause major backfeeding throughout most of Randall Street, including IT Resource.

The backfeed eventually led to the overheating of two transformers next to our building. One transformer was so hot we couldn’t even get near it and the other began smoking. Quickly after this realization, we called the Coopersville Fire Department and then Consumers Energy. Once everyone arrived, the power was cut to IT Resource and the surrounding buildings. The transformers were able to cool down, and were eventually replaced.

Many surrounding businesses including gas stations, restaurants, shops, and medical offices had no choice but to shut down during this time. Fortunately for IT Resource, our systems and data center remained unaffected. Because of our built in power redundancy, the office and data center continued to operate flawlessly with uninterrupted internet connections in and out of the data center.

This proves that disaster can strike anyone at any time. If the right tools and business continuity solutions are implemented, downtime can be reduced or eliminated. It was a hectic day at the office but at least we had piece of mind knowing that our systems and data center will continue to operate.

Our Interview with Buy Local Michigan

Monday, August 31, 2015
When it comes to helping local businesses flourish, Duane Weed and Buy Local Michigan are making things happen. Their mission is to share Michigan’s story and to promote our businesses, communities and people. Because we believe in Buy Local Michigan's philosophies on supporting all things local, we jumped at the chance to stop by and share our story with them.

In the interview, Gary explained that our philosophy involves getting to know businesses and helping them grow. Really getting to understand the needs of our customers and providing the best solution far exceeds the ability to simply sell products. In addition, he explains that one of the most important aspects of business and technology is data backup because the necessity to house and share data online is growing. With that comes an increased need for proper backup and storage. You must know and understand where your data is, whether it is secure, and whether it is protected and backed up properly.

You can see the interview in it's entirety here:

Thank you, Buy Local Michigan, for inviting us to stop by. We enjoyed the opportunity to share our story and support other local businesses.

Cars, Guitars, and Technology

Monday, August 10, 2015
The Del Shannon Car Show streamlined the registration process this year by utilizing wireless internet capabilities and offering hot spots where participants could use iPads to quickly and effortlessly register their cars, even on the day of the event.
Del Shannon Car Show volunteer, Dennis Raap, Jr. uses the IT Resource wireless setup to register cars on the day of the show. 

To assist the nearly 800 drivers who show up for Michigan’s longest linear car show, we donated services and equipment including wireless internet capabilities, 4G wireless from Verizon to create hot spots, Cisco Meraki wireless cloud networking equipment, and the Apple iPad hub to enable secure connections.

IT Resource technical team member Greg Lundeberg works behind the scenes at the Del Shannon tech hub with volunteer members Dee Dee Fuller and Dennis Raap.

We’ve been long-time sponsors of the Del Shannon Car Show because we love supporting our local community. While we serve customers throughout the Midwest, our business is based in Coopersville. We love being a part of the car show each year because they do an excellent job bringing our entire community together; and raise much needed funds for the NEO Forum youth program.

Congratulations to the winner of the IT Resource trophy at the 2015 Del Shannon Car Show

Young Minds + Engineering Technology = Great Things

Friday, May 08, 2015
When you pair young students with engineering technology, something great is bound to happen. That's why we're so excited to sponsor the Coopersville High School 2015 Electrathon Race at Berlin Raceway! The juniors and seniors had two cars in the open class race, car 222 and 999. These races are made up of electric cars built entirely by the students. Throughout the school year, the engineering students get hands on experience and dedicate many hours to assemble, test, and modify their cars.

Eric Lutz, a junior at Coopersville, and son of IT Resource’s Co-owner Gary Lutz, is captain of telemetry on the engineering team for both cars. Eric is responsible for the overall monitoring of the car batteries, electronics and other components, and wirelessly transmitting that information to the remote team. The team can then analyze this data and figure out ways to modify their car and ultimately increase speed.

We are exceptionally proud to join other Coopersville businesses, including one of our customers, Northern Physical Therapy, in supporting not only our local school but the engineering students as well. The technology efforts that these high school students are receiving can be an integral part of their future success in the engineering field. Go Broncos!

Let’s Help Those Less Fortunate

Monday, November 26, 2012

The holidays are a time of giving, and there’s no better place to give than in your own backyard. From now until December 21 we’re collecting non-perishables and personal hygiene products to donate to Coopersville Cares. Drop off your donations at our office. Let’s work together to see if we can collect more than we did in 2011. Every little bit helps those in our community.

Some of our donations from 2011

Make Miracles Grow & Help Them win $250,000!

Thursday, September 06, 2012

The Gary Comer Youth Center is not only a fantastic customer of ours, but also a pillar in their south Chicago community. Starting today they are participating in Chase Community Giving 2012, a charitable contest sponsored by J.P. Morgan Chase Bank, where they are eligible to win up to $250,000! By voting for Make Miracles Grow you can help the Gary Comer Youth Center expand their urban agriculture and teen employment programs.

Plant Your Vote to support teen jobs and educational programs! There are two ways to vote: click here and/or visit Chase Community Giving (Chase customers only) and search for Make Miracles Grow!

About Make Miracles Grow Foundation & Gary Comer Youth Center

The Make Miracles Grow Foundation, founded in 2010, is dedicated to urban agriculture and youth education on Chicago’s South Side to serve as a model for sustainable urban farming methods and youth career and education development.

Having opened its doors in June 2006, the state-of-the-art Gary Comer Youth Center (GCYC) offers positive extracurricular alternatives in a welcoming and safe environment. The mission is to provide the support for all members to graduate from high school, prepared to pursue college and careers. Located on Chicago’s South Side, the Gary Comer Youth Center draws its primary membership from the youth of the South Shore Drill Team, Gary Comer College Prep, Paul Revere School and youth throughout the local community.

Breakfast is on our guest!

Thursday, April 26, 2012

Join us at the Coopersville Area Chamber of Commerce Third Thursday Breakfast, where we will be the keynote speakers. Our presentation will focus on maximizing your IT investment. The breakfast takes place on May 17, 7:30-9:00 a.m. at 327 Pizza & Pub (327 Main, Coopersville, MI 49404).

Learn how to make the most from your current Information Technology systems as well as understand what questions you need to ask to evaluate future IT investments. IT is one of the top 5 business expenses annually. Let IT Resource help you determine how to leverage your business’s investment wisely!

The event promises knowledgeable speakers, great networking opportunities and an impressive buffet breakfast, catered by 327 Pizza & Pub, of Coopersville. We would be happy to have you attend this event as our guest. Please contact Carolyn to RSVP at 616-837-6930 or