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Meet Jake Allen, Help Desk Analyst

Monday, May 15, 2017
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

What certifications do you hold? I have my BBA in Computer Information Systems, along with certifications for helpdesk related software, CATIA and CAD software, and I’m currently working on some Microsoft certifications as well.

When did you start working at IT Resource? September, 2016

Tell us something your colleagues don't know about you. I was a wrestler back in school and now I train BJJ (Brazilian Jujitsu) which is a submission style of wrestling/martial art. I’m hoping to compete and bring home some gold medals this year to hang at my desk.

What's the most interesting job you've ever had that was not IT related? It’s a toss-up between in-home cooking shows and selling suits/tuxes.

What was the last book you read? The Meditations of Marcus Aurelius, who was the last of the so-called five good Emperors in Rome. He was an amazing philosopher.

Or What's one thing you have to have every day? Now that I have to wake up so early every day, compared to when I was in school and wouldn’t take classes unless they were after noon... I would have to say it’s coffee.

If you could meet one famous person, dead or alive, who would it be? It’s between Stevie Ray Vaughan and Bill Nye. They are both very interesting to me in different ways and I’d love to pick their brains.

What's your favorite movie of all time? Let me start by saying I really like film. It depends on my mood and also the day of the week. It could be any one of Quentin Tarentino’s films, anything with Will Ferrell, or anything with Schwarzenegger/other classic action stars.

What's the best place you've ever travelled to? Puerto Rico. I’ve been to the rainforests there, I’ve seen monkeys run across the highway in front of my car, and I had a great time speaking broken Spanish to the locals.

What do you consider to be your greatest success or proudest moment in life so far? I’m going through the process of raising my first dog, and he has made me very proud as a dog-parent. He’s very smart and my whole family loves him to death. I know it’s a silly thing to say he’s my greatest success. However, the way I see it, anyone can go to college and get a degree, and anyone can master an awesome skill if they work hard enough - but I can karate chop my dog and he will play dead for me.

What's the best piece of advice you've ever received? Don’t ever do anything you aren’t willing to explain to the paramedics.

When you were younger, what did you want to be when you grew up? When I was younger I didn’t really spend too much time worrying about what I wanted to do when I grew up. I went through different phases, I wanted to be the world’s best skateboarder, I wanted to be a video game designer, a musician, and many other things. Now I just want to be a guy with a dog, good friends, and a job I enjoy. That makes me 3/3 right now.

Meet Kodi Brandt :: Helpdesk Technician

Tuesday, January 31, 2017
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

What do you do at IT Resource? I am a Helpdesk Technician

When did you start working at IT Resource? In September, 2016

What information technology certifications do you hold? A+, Net+, CSS, OSHA10, HTML5

Tell us something your colleagues don't know about you: I am currently developing my own video game.

What's the most interesting job you've ever had that was not IT related? I worked at a nursing home for a year or two and met a lot of interesting people there.

What was the last book you read? "It’s Kind of a Funny Story" Great book that I relate to on some level.

What's one thing you can't live without? Hard to say. I love the people in my life, so I’d say all of them.

If you could meet one famous person, dead or alive, who would it be? I’m not sure. Maybe DaVinci. I love hearing different perspectives on the world.

What's your favorite movie of all time? "The Emperor’s New Groove"

What's the best place you've ever travelled to? The Holland pier in the winter. The ice covering the lighthouse is awe-inspiring.

What do you consider to be your greatest success or proudest moment in life so far? Having someone sign up to follow my game’s progress online was amazing. Family and friends join because they feel obligated, but having a complete stranger interested is something different entirely. Amazing really.

What's the best piece of advice you've ever received? “Do things right the first time or don’t do them at all.”

When you were younger, what did you want to be when you grew up? I wanted to join the military.

Meet Susan Ratzsch :: IT Project Manager

Wednesday, November 30, 2016
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

What do you do at IT Resource? As Project Manager I communicate and coordinate with our customers on our team's project schedules, while ensuring timelines and budgets are met. I work behind the scenes to make sure things run as seamlessly and smoothly as possible, always making sure that customer satisfaction is a priority. 


When did you start working at IT Resource? I began at IT Resource one cold December Michigan day at the end of 2014 and it’s been quite the ride!

What information technology certifications do you hold? PassPortal Management Administrator certification and am working towards the PMP in 2017.

Tell us something your colleagues don't know about you: I love gingko leaves. I’ve never seen the Titanic movie and plan to take that to my grave.

What's the most interesting job you've ever had that was not IT related? Every job I’ve ever held has been interesting from working in art museums, comic book publishing, to leading teams in video game software development. In high school I was a photographer for those “Olde Time Photos”, dressing and staging patrons in cowboy hats, dusters, fishnets, saloon dresses and shotguns to create their memento from an Ohio amusement park.

What was the last book you read? Brian K Vaughan’s ‘Saga’

What's one thing you can't live without? Humor. Helps put everything into perspective.

What's your favorite movie of all time? As a pop-culture enthusiast, I watch a lot of movies. I don’t think I could claim an all-time favorite movie.

What's the best place you've ever traveled to? I’ve traveled a lot in previous jobs and experienced many big U.S. and Canadian cities. I am thrilled to have trekked to Grand Rapids to plant roots. It has been an adventure to explore Michigan these last 2+ years after moving from Chicago with my husband. This past spring we traveled north and stayed on Mackinac Island for the first time.

What's the best piece of advice you've ever received? As someone who prefers quick action and remediation, it’s always good for me to remember: “While counter intuitive, sometimes doing nothing at all is the best action to take.“ Mind you, to exercise this advice effectively you have to be very skilled at determining just when to deploy such a tactical move.

When you were younger, what did you want to be when you grew up? Wonder Woman, or an artist. Artist utilize many processes and techniques for their creations. I like to think Project Management is the study of processes.

Randy Bednarz

Thursday, November 03, 2016

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Network Engineer II

What do you do at IT Resource, and what certifications do you have: I hold Mitel, Executone and Vodavi certifications. I’ve been a voice expert since 1985.


How long have you worked at ITR? I've been working here since July, 2016.

What's the most interesting job you've ever had that was not IT related? I was in the United States Air Force

What was the last book you read? Patrick of Ireland

What's one thing you can't live without? Bandwidth

If you could meet one famous person, dead or alive, who would it be? George Patton

What's your favorite movie of all time? Monty Python and the Holy Grail

What's the best place you've ever travelled to? Nevis, a Caribbean Isle

What do you consider to be your greatest success or proudest moment in life so far? My kids are pretty awesome

What's the best piece of advice you've ever received? Everything is a lie

When you were younger, what did you want to be when you grew up? A fighter pilot

Network Engineer :: Justin Graeff

Thursday, October 27, 2016

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Network Engineer II

What do you do at IT Resource, and what certifications do you have: My certifications and specialties include Office 365 and VMware.


How long have you worked at ITR? I've been working here since June, 2011.

Tell us something your colleagues don't know about you. I collect $2 bills…not that exciting

What's the most interesting job you've ever had that was not IT related? I worked in an Independent Living Facility as a server

What was the last book you read? Probably the Hunger Game series

What's one thing you can't live without? Orange Juice. I probably go through 5-6 jugs a month.

If you could meet one famous person, dead or alive, who would it be? Bill Gates. Seems like such a down to earth guy!

What's your favorite movie of all time? Superbad, because I am definitely Superbad myself.

What's the best place you've ever travelled to? Probably Mexico with my wonderful wife!

What do you consider to be your greatest success or proudest moment in life so far? Getting Married, buying a house, and getting my awesome Corgi.

What's the best piece of advice you've ever received? Sit back, relax, and remember what the important things in life are.

When you were younger, what did you want to be when you grew up? A police officer or a race car driver.

Andrew Smith :: Director of Technical Services

Thursday, October 06, 2016
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Director, Technical Services

What information technology certifications do you hold? Most recently I am refreshing my VMware certificates, and have completed PassPortal and Zerto. I am also ITIL certified and hold several older certifications from a variety of different technologies and methodologies.

When did you start working at IT Resource? I began working for IT Resource on November 16, 2015.

Tell us something your colleagues don't know about you. I have a lot of weird hobbies. Until a few years ago I rarely slept more than a few hours a night so I kept myself busy with a whole lotta different stuff.

What's the most interesting job you've ever had that was not IT related? As a side job I was a photographer that created copy for calendars with local businesses in Lexington, KY. It allowed me to meet a variety of people and see things from many different points of view. I still take photos daily and share them online.

What was the last book you read? I read voraciously. The last book I read was “the Ninth Step” by Mark Dawson. I like just about everything and read a lot of Indie authors.

What's one thing you can't live without? Besides food and water, passion. I think every day you should be passionate about what you do and your life, and approach everything from a positive point of view first.

If you could meet one famous person, dead or alive, who would it be? If I could meet one person it would be Bruce Lee. His views on being positive and his book “Striking Thoughts” are truly awe inspiring.

What's your favorite movie of all time? My favorite movie of all time is tough, I would say either “People will Talk” or “Aliens”. (Talk about two sides of a coin)

What's the best place you've ever travelled to? The best place I have travelled to is probably Ireland. If you're ever there try to stay at the Clontarf Castle. The area was amazing in downtown Dublin with lots of things to do. The fun part is some of the food is amazing, including a pastry I had close to the castle that was a solid cookie with cream that melted as you ate it.

What do you consider to be your greatest success or proudest moment in life so far? I have done a lot of things that make me feel proud, from writing to creating but my greatest success will always be my children. I am proud of each and every one for their accomplishments and their lives so far.

What's the best piece of advice you've ever received? I've received a lot of good advice. I consider one of the better items given to me was to listen so you can learn something new every day.

When you were younger, what did you want to be when you grew up? I wanted to work in robotics when I was younger. I'm still fascinated by AI and robotics and play with it from time to time. I still try to get in on new AI all the time.

Lindsay Piotrowski is Helping IT Customers

Monday, August 29, 2016
Official Title: Customer Service Representative

What certifications do you hold? CW Dispatcher Degree through ConnectWise University

When did you start working at ITR? April 4th, 2016

Tell us something your colleagues don't know about you: I've been to every state in the US except for Hawaii and Alaska. I've also been to Mexico and Canada.

What's the most interesting job you've ever had that was not IT related? Barista at a coffee shop

What was the last book you read? Nineteen Minutes by Jodi Picoult

What's one thing you can't live without? Hugs. If I don’t have at least one good hug a day I get extremely sad.

If you could meet one famous person, dead or alive, who would it be? Abe Lincoln, just to see what he thought of society today.

What's your favorite movie of all time? Too many to choose from! I really liked Avatar and that seems to be the only one sticking right now.

What's the best place you've ever travelled to? This one is really tough to choose! I went to Mexico to see the ancient pyramids, Wyoming to see Devil’s Tower, and South Dakota to see Mt. Rushmore. The Mall of America in Minnesota was pretty awesome too!

What do you consider to be your proudest moment in life so far? Graduating number one in my class and receiving the principals award.

What's the best piece of advice you've ever received? If you have time to lean you have time to clean. (If you have the leisure to think about it, you have the time to do it). Get everything you want done today because you don’t know if there will be a tomorrow.

When you were younger, what did you want to be when you grew up? A veterinarian

Network Engineer: Todd Hekkema

Friday, August 05, 2016

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Network Engineer

What do you do at IT Resource, and what certifications do you have: I provide day-to-day and project support to our customers who range from small to enterprise level companies.


How long have you worked at ITR? Since 2005

Tell us something your colleagues don't know about you. I’m pretty open, I think they know everything.

What's the most interesting job you've ever had that was not IT related?
Zen Garden Landscaper

What was the last book you read?
A Purpose Driven Life

What's one thing you can't live without?
 Sugar

If you could meet one famous person, dead or alive, who would it be?
Babe Ruth, get a couple of signed balls, buy some stuff.

What's your favorite movie of all time?
So I Married an Axe Murderer

What's the best place you've ever travelled to?
Rome

What do you consider to be your greatest success or proudest moment in life so far?
My kids!

What's the best piece of advice you've ever received?
“Whatever you do, do well.”

When you were younger, what did you want to be when you grew up?
Sports Trainer

Keeping Things Moving: Gayla Lutz

Wednesday, June 22, 2016

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Director of Business Management

What do you do at IT Resource, and what certifications do you have: My primary job is handling the accounts receivable and accounts payable. I also help the employees with various things such as purchasing business cards and handling cell phone contracts, and I deal with our health insurance and 401(k) plans.

How long have you worked at ITR? Since 2001


What was the last book you read? I'm currently reading The Storied Life of A.J. Fikry. Prior to that I read Me Before You, The Revenant, and Fall of Giants to name a few. I do enjoy a good book!

What's one thing you can't live without?
My green ruler. Don’t touch my ruler.

Or What's one thing you have to have every day? A cup of coffee

What's your favorite movie of all time?
I don’t watch many movies – they take too long!

What's the best place you've ever travelled to? It’s a tie between Zion National Park and Hawaii

What do you consider to be your greatest success or proudest moment in life so far? Sending my oldest son off to Purdue in the fall to study Electrical Engineering

When you were younger, what did you want to be when you grew up? I wanted to be a dentist.

What is the most interesting job you’ve ever had that was not IT related? Fresh out of high school I worked as a customer representative for an astrological software company. I had some interesting conversations with some far out people around the globe. "Does that numerology program really work...?" 

Tell us something your colleagues don't know about you: I won the 1987 mock election for class headbanger. Go hairbands! I still like rock music and have my XM radio set to Octane.

Gary Lutz: Our Fearless Leader

Wednesday, June 01, 2016
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Sr. Partner/President

But this title sounds much snazzier: Chief Cat Shepherd

What do you do at IT Resource, and what certifications do you have: As co-owner and President, I have three primary responsibilities:
- Provide strategic planning for the overall growth and stability of the company
- Build and maintain our vendor partnerships and relationships
- Oversee and manage our technical engineering team and provide customer and project leadership
I maintain several sales and technical certifications with many of our partners including VMware, Microsoft, HP, EMC, Cisco, Symantec and others.

What would you attempt if you knew you could not fail? I would discover a clean and endless energy source.

Do you have any hidden talents? I can play the drums

What is the best part about working at ITR? Our customers and staff. Oh, and the fact that no two days are ever alike.

How long have you worked at ITR? Since the idea for the company was hatched in November, 2000.

If you knew then, what you know now, what piece of advice would you give yourself? Take bigger chances, take more time off.

What do you want to be when you grow up? Taller

Here's Gary & Griff at a customer appreciation event that IT Resource sponsored.

What is the most interesting job you’ve ever had that was not IT related? I worked at a pickle growing and storage facility where I held several positions from mowing and fieldwork to brining the tanks and managing the pickle sorting process. It included hard physical labor, long hours, managing a diverse workforce and a bit of chemistry. It had it all.

Tell us something your colleagues don't know about you. During my summers between 4th and 6th grades, I played drums in a college-aged jazz band that played summer concerts at parks and events throughout the local area. I still have recordings of the concerts made on an old portable cassette recorder.