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Small & Medium Business (SMB) Technology Solutions

Thursday, February 02, 2017

If you own a small or medium sized business you still need technology solutions that can take on your competition, and give your business the edge it needs to drive growth – all without breaking your IT budget. Our experience with highly technical, large enterprise solutions, combined with our dedication to the SMB marketplace allow us to offer enterprise-level results at a cost that even the smallest business can afford. Our SMB solutions provide customers with necessary business operations like unified communications, e-mail & messaging, virtualization, and backup solutions at a fraction of the cost of enterprise systems. Just because you are classified as a small or medium business doesn’t mean you can’t have enterprise capabilities.

Business owners often wear many hats, and as a result you may be trying to handle the technology portion of things yourself. We understand that you need the proper solutions in place without breaking the bank, and that's where we come in. Let's talk about how we can begin saving you time and money.

Featured Service :: Virtual CIO & Strategic IT Planning

Friday, January 13, 2017
With new construction, expansion projects, or upgrades, we make sure your information technology needs mesh seamlessly with your business goals because Information Technology is at the core of every successful business. After all, technology is what makes collaboration and communication possible, and that’s why choosing the right Virtual IT Officer or IT Consultant is vital.

The goal of our Virtual CIO and strategic IT consulting & planning service is to make sure your Information Technology needs support your business goals. As partners, we give you the knowledge and leadership you need to grow and succeed. When we are involved in your IT project, construction, expansion, or upgrade, we guarantee success based on our planning, project management, and execution.

- Virtual CIO
- Information Technology Consulting
- Design and Build Consulting
- Owner’s Representation
- Design Specification Development
- Request For Proposal Management
- Construction Project Management
- Systems Implementation
- Project Management


If you’re building from the ground up, it’s vital to have solid Information Technology representation from the start. This helps guarantee a seamless install, maximizing IT functionality down the road. We’ll work with general contractors, subcontractors, and vendors throughout the project to guarantee success. Our extensive list of large scale projects have taken place in the greater Grand Rapids area, Chicago, Port Huron, Traverse City, and numerous locations throughout the Midwest.

We provide clearly defined and documented build plans along with the project management services you need, leading to:
- Limited construction cost overruns
- Limited change orders
- A project that is complete on time and on budget
- We will carefully define the requirements with the owner, create the bid specifications and work with the necessary parties to make sure your project is planned right, from the ground up.

If you have questions on our Virtual CIO capabilities, contact us today.

5 IT Problems to Avoid in 2017

Tuesday, December 20, 2016
Data breaches, loss of information, and internet hacks happen, and it's usually a matter of when, not if. But, a lot of IT problems and emergencies stem from events that could have been easily avoided. Having the right tools, training, and resources available to your entire organization is key. Read our 5 most common mistakes that often lead to much larger problems.

Here are 5 common mistakes that often lead to much larger problems
1. Failing to back up your files
Regular backups keep your documents, files, databases, e-mail, images, etc. protected in the event of a system failure. There’s so many different ways you can lose data - from hard drive failure to physical damage, to viruses and theft. To avoid lost data, make sure your organization has a backup solution that protects critical data and functions. Using the 3-2-1 backup rule is a great place to start. This means always having at least 3 copies of your data, 2 of which are local and on different mediums and 1 copy that is stored offsite.

2. Not using secure passwords

As a business owner or decision maker in your organization, you should consider implementing a password policy. While users might find it a hassle, it's far less inconvenient than dealing with a network security or data breach. Simple first steps include resetting all your passwords periodically. The longer you keep the same password; the more time an attacker has to access it. When was the last time you changed your passwords? Learn more about password security here.

3. Lack of a BYOD policy

A BYOD policy protects your organization’s network when employees access it on their personal devices. When you allow your staff to work on their personal devices, including phones, tablets, and laptops, it’s important to make sure that each device is password protected. Also, ensuring there is an automatic lock code or timeout function and using Mobile Device Management technology is very important. There’s no one size fits all approach when it comes to BYOD policies and that’s why it’s important to work with a professional to design a policy and security plan that will meet the security standards of the company and still give workers the flexibility they need.

4. Not protecting yourself from internet threats
A Cloud based security platform is your first line of defense against malicious destinations on the internet, blocking malware, phishing, and other threats. Cloud security platforms provide powerful, effective security that can deploy in minutes. It’s important to have Cloud based internet security because it can block threats before they even reach your users. It’s a very easy and inexpensive way to protect your users and it adds one more layer of protection.

5. Not knowing who to call
Many companies are lucky enough to have IT staff, but sometimes problems can arise that require additional resources and knowledge. That’s where we come in; we can act as your IT department, an extension of your IT department, or as needed. We’re here to be a resource to your organization and to make sure your systems are running as efficient as possible so you can get back to what’s important – your business.

If you have any questions, are looking for additional information, or would like to discuss your security plan for 2017, please reach out to our sales team or give us a call at 616.837.6930.

Featured Service :: Unified Messaging

Wednesday, December 07, 2016
Gone are the days of utilizing multiple devices to check your email, voicemail, and fax messages. Voice and unified messaging solutions let you take control of your communications and maximize productivity. Whether you seek a basic voicemail solution, or a robust solution that integrates all your voice, fax, and e-mail messages in the same inbox, we’ve got a solution for you.

Unified Messaging Benefits
- Access messages through your computer or phone
- Create a single login for voicemails, emails and faxes
- Sync messages so they only show up once
- See your voicemail messages via text which is convenient if you're in an area where you can't hear

If you would like more information on Unified Messaging and how it can benefit your business, contact us today.

Recognizing the Not-So-Small Business

Monday, April 29, 2013

Did you know that May is National Small Business Month? Since 1963, the United States has recognized small businesses and the impact they have on American culture and economy. More than half of Americans either own or work for a small business, and they create approximately two out of every three new jobs in the U.S. each year.

When you look into the size and contributions of a "small" business you'll find they're not so small after all. The United States Small Business Administration (SBA) breaks down the size of the business based on the industry. For example, a manufacturing business is considered small if it has 500 to 1500 employees. Other industries are defined based on their sales volume. General and heavy construction companies' annual receipts may not exceed $13.5 to $17 million, depending on the type of construction. Despite the name "small business" you can see that an organization that falls within these parameters has the potential of doing some major business.

IT Resource could be defined as a small business as well, and so could a number of the customers we serve. Regardless of the size of your business, you still need technology solutions that can keep up with and exceed your competition, and give your business the edge it needs to drive growth – all without breaking your IT budget. Our experience with highly technical, large enterprise solutions, combined with our commitment to the small business marketplace allow us to offer enterprise-level results at a cost that even the smallest business can afford. We provide our customers with solutions that are necessary for business operations like unified communications, e-mail & messaging, virtualization, and backup solutions at a fraction of the cost of enterprise systems. Just because you are classified as a small or medium sized business doesn’t mean you can’t have enterprise capabilities.

We not only service a large number of small businesses, but we support them as well. We make an effort to choose local when we have services we need administered for our own business. We support the local communities through donated time and money, and by shopping local. This month let's celebrate the "small" businesses of America. Given the incredible amount they give back in terms of revenue generated, jobs created, and supply met, they truly are the backbone of our society.

Stay Up To Date and Competitive in your Industry with IT Consulting

Tuesday, April 09, 2013

Is your business operating at full efficiency and maximizing productivity, or do things seem to be moving at the same pace they always have? Oftentimes we get so wrapped up in our day-to-day operations that we overlook processes and before we know it, there is truly a better way of getting things done. That's where IT Resource can help. We provide professional knowledge and solutions for high level consulting and IT design. If your IT infrastructure is inflexible, lacks security, or has out of date software and applications, we can help. Our certified consultants can offer solutions that provide your business with big data, cloud computing, and increased mobility. 

The goal of our high level consulting is to validate that your IT aligns with your business goals. Our consultants have the experience, analytical skills, and full attention to evaluate any IT incompetence and provide objective advice, all within a detailed design proposal. This will maximize your IT opportunities in order to gain a competitive edge in your industry. We offer a more personal approach and thoroughly investigate each client’s environment until we get the details we need for the best and most successful solution.

Technology is constantly changing, therefore your business objectives are probably changing as well. Often times, system upgrades and new technology can be put on the back burner because of demanding work schedules. Let us worry about your IT while you worry about your day-to-day business. We can support your current IT department for a single IT project, we can take constant control of specific IT functions, or we can serve as your entire IT department and provide continued support. 

Allowing us to provide your IT solutions will result in fewer mistakes and a trusted streamlined process. If you’re building from the ground up, it is vital to have IT representation from the start. This helps guarantee a unified install to maximize IT functionality down the road. While providing a unique proposal, we also limit construction cost overruns, and bring the project to completion on time, within your budget. 

We work with clients not only in the state of Michigan, but also throughout the midwest, including Wisconsin and the greater Chicago area. Call us today at 616.837.6930 - we would be happy to take a look at your IT infrastructure and let you know how you can implement changes to increase productivity, efficiency, and performance.