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Michigan Bankers Association 2017 BEST Conference

Monday, March 06, 2017
Connecting the Dots…Converting Ideas into Action at the Michigan Bankers Association BEST Conference
Make new connections, reconnect with friends and clients, and learn valuable information at the Michigan Bankers Education Summit & Tradeshow. With close to 50 educational sessions to choose from, BEST offers an incredible learning opportunity.

This year, we'll be exhibiting, sponsoring, and speaking - we’re looking forward to reconnecting with many familiar faces! Make sure to stop by our booth to say hello and join us on the wine tour on Wednesday, April 11th at 1:00pm. You can register to attend the conference and the wine tour here.

We're also very excited to announce that IT Resource is speaking in two education sessions this year! Gary Lutz will be leading an education session in the Operations and Technology Track and Andrew Smith will lead an education session in the Emerging Leaders Track. You won’t want to miss these!

Common Sense Practices for Mobile Computing
Speaker: Andrew Smith, IT Resource, Inc.

Hosted Infrastructure
Speaker: Gary Lutz, IT Resource, Inc.

You can find registration information, hotel reservation information and the agenda here. We hope to see you all in Traverse City!

Windows 10 Enterprise E3 + Enterprise Mobility Suite

Sunday, February 26, 2017

Why choose Windows 10 Enterprise E3?

Lock down your sensitive data with the most secure edition of Windows.
Protect your business with the same level of security and control used by some of the world's largest organizations. Ideal if you process sensitive data, operate in a regulated industry, are publicly listed or are planning to issue an IPO, and/or have strong inhouse R&D or IP development.

Simplify your IT with the help of a trusted partner.
Small IT staff or no IT staff at all? No problem. Let us deploy and manage, and secure your devices so you can focus on more strategic priorities - like growing your business. We'll also work with you to develop a customized device strategy tailored to the needs of your business.

All at a small business price of $7.
Per-user, per - month pricing and a pay -as-you go subscription model give you the flexibility to scale as our business needs change, purchasing access only for the employees that need it.

How can EMS make Windows 10 Enterprise E3 even better?

One user, one login.
Give your employees access to all their Microsoft services with single sign on using Azure Active Directory Premium (AAD) in EMS. They'll be happier
and more productive with just one password that doesn't require signing in again between apps.

Customize and scale your device strategy.
With Microsoft lntune in EMS, we can easily configure the features of Windows 10 Enterprise E3 at scale, across all of your users and devices, in the way that best meets the needs of your business.

Compliance made easy.
Using mobile device management tools in EMS, along with the powerful security and control features in Windows 10 Enterprise edition, we can monitor your devices, network traffic, and data integrity and provide detailed compliance reports on a regular basis.

Upgrade for FREE!
Windows 10 Enterprise E3 gives you best in class security and management with flexible, pay as you go, pricing from just $7 per user, per month. Plus, for a limited time, customers can move from Windows 7 or 8.1 to Windows 10 Pro at no additional cost! This could be a huge cost savings for your business but the offer won’t last long. Please email or call us today to get started on your free upgrade.

Featured Service :: Emergency Broadcasting

Wednesday, February 08, 2017
In the case of an emergency, imagine being able to notify all necessary recipients with the push of just one button. Whether giving directions in an emergency or sending out daily announcements, every organization needs to think about the best way to quickly communicate. Reaching all employees, students, patients, and residents can happen quickly and efficiently with the proper systems in place. How do you make sure your message reaches the right people and that they know what action is required of them?

InformaCast provides a network-based solution for mass notification, emergency communication, overhead paging and clock and bell scheduling. It allows you to simultaneously send an audio stream and/or text message to multiple IP phones, IP speaker endpoints, computer desktops, and overhead paging systems. With the push of a single button on an IP phone or a single click from a PC, you can send a live, recorded, or scheduled broadcast to one or more paging groups.

Think of your messages as falling into one of two categories: emergency and non-emergency. In the case of everyday notification, you have time to think through your message content and plan out what to say and how to say it. Many mass notification systems will even allow you to schedule broadcasts ahead of time.

What systems will you use to make sure your notification reaches its intended audience? By using a diverse group of messaging systems, you are more likely to avoid missing any of your intended recipients.
- IP Phones Send text and/or audio
- IP Speakers Send text and/or audio to speakers connected to the IP data network
- Overhead Paging Systems Send audio to public address systems
- On & Off Network (Mobility) Email Send an email with text information and an audio file with instructions
- SMS Text Messaging It’s easy to send a text to all necessary recipients
- Web & Social Media Quickly publish content to the organization’s website, Facebook, and Twitter accounts
- Digital Media Displays Send text and/or audio to public areas of buildings
- Computer Desktops Send text and/or audio that immediately pops up on staff’s computer workstations


- Organizations that need to be able to send emergency broadcasts, such as government agencies, schools, and hospitals
- Organizations that need to do large-scale paging, including across multiple facilities and locations
- Schools, retailers, and other organizations with complex scheduling needs, including the centralization of paging, clocks, and bells on a single server
We've partnered with Singlewire because InformaCast is a proven emergency broadcast solution that can deliver messaging and notification on your IP network. To learn more, contact us for a custom quote today.

The Gary Comer Youth Center needed a multi-use paging, bell, and messaging system for their downtown Chicago facility. We installed the Singlewire InformaCast system with great results that exceeded their expectations. Download a pdf of our full case study here.

Big Announcement :: We're Expanding

Thursday, February 02, 2017

We've got exciting things happening at IT Resource. After months of collaboration and consideration, the ink has dried and we're so pleased to welcome Suncoast Business Technologies to the IT Resource family of operations.

This opportunity came at the perfect time for us, as we were looking for key opportunities that would allow us to expand our services and reach new customers. The recent acquisition brings two new companies under the IT Resource umbrella. Suncoast Business Technologies is an award-winning Sarasota-based information technology company, providing Managed Services, VOIP and Structured Cabling. Ring Authority is their VOIP division. 

This transaction creates an enhanced ability to help clients address their increasingly complex business technology needs while maintaining the personal touch that has been the foundation of the two companies.

We're looking forward to getting to know our new Florida-based customers and providing them with the same service, commitment, and expertise that our current customers have come to know and love. Please help us welcome the Suncoast crew aboard!

Small & Medium Business (SMB) Technology Solutions

Thursday, February 02, 2017

If you own a small or medium sized business you still need technology solutions that can take on your competition, and give your business the edge it needs to drive growth – all without breaking your IT budget. Our experience with highly technical, large enterprise solutions, combined with our dedication to the SMB marketplace allow us to offer enterprise-level results at a cost that even the smallest business can afford. Our SMB solutions provide customers with necessary business operations like unified communications, e-mail & messaging, virtualization, and backup solutions at a fraction of the cost of enterprise systems. Just because you are classified as a small or medium business doesn’t mean you can’t have enterprise capabilities.

Business owners often wear many hats, and as a result you may be trying to handle the technology portion of things yourself. We understand that you need the proper solutions in place without breaking the bank, and that's where we come in. Let's talk about how we can begin saving you time and money.

Meet Kodi Brandt :: Helpdesk Technician

Tuesday, January 31, 2017
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

What do you do at IT Resource? I am a Helpdesk Technician

When did you start working at IT Resource? In September, 2016

What information technology certifications do you hold? A+, Net+, CSS, OSHA10, HTML5

Tell us something your colleagues don't know about you: I am currently developing my own video game.

What's the most interesting job you've ever had that was not IT related? I worked at a nursing home for a year or two and met a lot of interesting people there.

What was the last book you read? "It’s Kind of a Funny Story" Great book that I relate to on some level.

What's one thing you can't live without? Hard to say. I love the people in my life, so I’d say all of them.

If you could meet one famous person, dead or alive, who would it be? I’m not sure. Maybe DaVinci. I love hearing different perspectives on the world.

What's your favorite movie of all time? "The Emperor’s New Groove"

What's the best place you've ever travelled to? The Holland pier in the winter. The ice covering the lighthouse is awe-inspiring.

What do you consider to be your greatest success or proudest moment in life so far? Having someone sign up to follow my game’s progress online was amazing. Family and friends join because they feel obligated, but having a complete stranger interested is something different entirely. Amazing really.

What's the best piece of advice you've ever received? “Do things right the first time or don’t do them at all.”

When you were younger, what did you want to be when you grew up? I wanted to join the military.

Featured Service :: IT Assessments & Risk Assessment

Monday, January 23, 2017
Hackers and phishing scams are getting more sophisticated, which makes having a secure network essential. With the advent of SSL VPN (Virtual Private Network), Secure Access Control, and Secure Mobility, the corporate office can now be accessed from anywhere and while mobilizing your workforce can increase efficiency many times over, it also opens the door for unwanted data threats that may come from inside or outside the corporate office. Now, more than ever, you’ll want to keep your network secure with an IT partner that has the skills and know-how to protect your most important asset – your data.

We've encountered some potential phishing scams ourselves. Read our blog post where we talk about how to avoid being on the receiving end of a scam.‚Äč Contact us today to set up your IT security assessment.

Featured Service :: Virtual CIO & Strategic IT Planning

Friday, January 13, 2017
With new construction, expansion projects, or upgrades, we make sure your information technology needs mesh seamlessly with your business goals because Information Technology is at the core of every successful business. After all, technology is what makes collaboration and communication possible, and that’s why choosing the right Virtual IT Officer or IT Consultant is vital.

The goal of our Virtual CIO and strategic IT consulting & planning service is to make sure your Information Technology needs support your business goals. As partners, we give you the knowledge and leadership you need to grow and succeed. When we are involved in your IT project, construction, expansion, or upgrade, we guarantee success based on our planning, project management, and execution.

- Virtual CIO
- Information Technology Consulting
- Design and Build Consulting
- Owner’s Representation
- Design Specification Development
- Request For Proposal Management
- Construction Project Management
- Systems Implementation
- Project Management


If you’re building from the ground up, it’s vital to have solid Information Technology representation from the start. This helps guarantee a seamless install, maximizing IT functionality down the road. We’ll work with general contractors, subcontractors, and vendors throughout the project to guarantee success. Our extensive list of large scale projects have taken place in the greater Grand Rapids area, Chicago, Port Huron, Traverse City, and numerous locations throughout the Midwest.

We provide clearly defined and documented build plans along with the project management services you need, leading to:
- Limited construction cost overruns
- Limited change orders
- A project that is complete on time and on budget
- We will carefully define the requirements with the owner, create the bid specifications and work with the necessary parties to make sure your project is planned right, from the ground up.

If you have questions on our Virtual CIO capabilities, contact us today.

Featured Service :: Network Support and Engineering Services

Tuesday, January 03, 2017
Whether your business requires specific, one-time, technical assistance or complete IT support, our highly skilled engineers are here to help.

We specialize in network infrastructure, which includes local area networks (LAN), wide area networks (WAN), wireless solutions, security and virtual private networks (VPN), as well as storage networks (SAN and Blade). We also handle server applications including directory services, e-mail, database, and web; and we also work with storage including SAN and Blades. We have highly skilled network engineers who hold multiple certifications in the areas of virtualization and communication solutions (VOP, Unified Messaging, and Unified Communications). By using state of the art technology, we can connect to and service any of our customers’ locations worldwide with just a few clicks – keeping costs low for our customers while maintaining a stellar level of engineering service and network support.

Our engineers hold a wide variety of certifications. While there are too many to list here, we've highlighted a few below.
- Certified E-Discovery Specialist (CEDS)
- CompTIA A+ Certification
- Cisco Certified Design Associate (CCDA)
- Certified Network Administrator (CCNA)
- Certified Network Professional (CCNP)
- Sales Expert (CSE)
- Unity Design Specialist
- Certified Systems Engineer (MCSE)
- Certified Desktop Support Technician (MCDST)
- Certified IT Professional (MCITP)
- Certified Network Product Specialist (MCNPS)
- Certified Professional (MCP)
- Certified Systems Engineer (MCSE)
- Certified Technology Specialist (MCTS)
- Windows 7 Certification
- Certified Professional (VCP)

If you have questions on network engineering, let's talk about your needs. Contact us today.

Featured Service :: Hosting & Colocation

Thursday, December 22, 2016
We offer many different packages for hosting, colocation, and SaaS, for businesses large and small. Let's talk about your individual needs.

From large to small, our hosting solutions can be as simple as a single off-site domain controller to a complete off-site replicated network environment. In order to best serve each individual client, we offer a number of different hosting plans featuring Windows® servers, Microsoft® Small Business Servers and Exchange hosting as well as off-site replication and failover services for e-mail and database systems. Server hosting starts at $75 per month. Call us at 616.837.6930 to begin your plan today.
- Server Hosting (Windows®/Linux/etc.)
- Microsoft® Small Business Server Solution Hosting
- Server replication & failover
- Off-site data back-up archiving
- E-mail antivirus/anti-spam
- Network faxing solutions

Put your hardware into our data center for one low monthly fee. The rack unit (HP rack) and all utilities (electrical, cooling, backup generator, etc.) are included in the monthly service price. You can choose the bandwidth and number of public IP addresses you require, or you can provide your own telecom connections. Colocation is priced by individual rack units. Pricing starts at $28 per unit rack and discounts are available for full racks. Additional discounts are available for not-for-profit organizations. Engineering services to install and configure equipment are available at time and materials.
- Full colocation rack
- Customizable colocation racks
- Customizable bandwidth
- Monitoring services are available
- Backup services are available
- Engineering services are available

Subscription based software means no license fees, and because we manage the IT infrastructure, you incur lower costs on hardware and software. Another benefit is that we’ll automatically manage all updates and upgrades so you’ll never have to worry about it. The SaaS provider also manages availability, so there’s no need for customers to add hardware, software, or bandwidth as the user base grows.
- Microsoft® Exchange/Outlook
- Microsoft® Windows Server/Small Business Server/etc.
- DoubleTake® Replication Software
- Microsoft® Office Applications
- DoubleTake® Replication Software

If you'd like to learn more about how hosting, colocation, and Software as a Service can benefit your business, contact us today.