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Meet Susan Ratzsch :: IT Project Manager

Wednesday, November 30, 2016
People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

What do you do at IT Resource? As Project Manager I communicate and coordinate with our customers on our team's project schedules, while ensuring timelines and budgets are met. I work behind the scenes to make sure things run as seamlessly and smoothly as possible, always making sure that customer satisfaction is a priority. 


When did you start working at IT Resource? I began at IT Resource one cold December Michigan day at the end of 2014 and it’s been quite the ride!

What information technology certifications do you hold? PassPortal Management Administrator certification and am working towards the PMP in 2017.

Tell us something your colleagues don't know about you: I love gingko leaves. I’ve never seen the Titanic movie and plan to take that to my grave.

What's the most interesting job you've ever had that was not IT related? Every job I’ve ever held has been interesting from working in art museums, comic book publishing, to leading teams in video game software development. In high school I was a photographer for those “Olde Time Photos”, dressing and staging patrons in cowboy hats, dusters, fishnets, saloon dresses and shotguns to create their memento from an Ohio amusement park.

What was the last book you read? Brian K Vaughan’s ‘Saga’

What's one thing you can't live without? Humor. Helps put everything into perspective.

What's your favorite movie of all time? As a pop-culture enthusiast, I watch a lot of movies. I don’t think I could claim an all-time favorite movie.

What's the best place you've ever traveled to? I’ve traveled a lot in previous jobs and experienced many big U.S. and Canadian cities. I am thrilled to have trekked to Grand Rapids to plant roots. It has been an adventure to explore Michigan these last 2+ years after moving from Chicago with my husband. This past spring we traveled north and stayed on Mackinac Island for the first time.

What's the best piece of advice you've ever received? As someone who prefers quick action and remediation, it’s always good for me to remember: “While counter intuitive, sometimes doing nothing at all is the best action to take.“ Mind you, to exercise this advice effectively you have to be very skilled at determining just when to deploy such a tactical move.

When you were younger, what did you want to be when you grew up? Wonder Woman, or an artist. Artist utilize many processes and techniques for their creations. I like to think Project Management is the study of processes.
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