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Customer Portal - Here to Serve You!

Tuesday, January 03, 2012

IT Resource is proud to announce its recently revamped Customer Portal. The purpose of the Portal is to allow our customers a quick and easy way to access IT Resource and its technical staff.
Here's a link to a video describing its operation:  

The purpose of the customer portal is to allow you to do things such as:

·         Create a service ticket
·         Review current support tickets
·         Access a knowledge base for your own self help
·         Run basic service requests as well as customized reports
·         View projects
·         View invoices
·         And many other options

The Customer Portal URL address is http://cw.itrw.net/support - it's an automatic redirect to a secure, https address.

The primary contact at our customer's office will decide who at their company can have access to what parts of the portal.

You need to decide which level (User, Level 2, Level 3, Level 4, or Manage) each employee accessing the IT Resource Customer Portal will require. If you decide that only you want to have access to the portal – that’s fine too! This can be changed at any time. 

If you have any questions, please don't hesitate to contact our Helpdesk at 616 837 6930.

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