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Always Here to Help You: Lori Brandt

Monday, February 27, 2012

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Help Desk Manager

What do you do at IT Resource, and what certifications do you have? My extensive experience in providing exceptional Help Desk services to clients will enhance ITR’s ability to triage service activities on behalf of our customers, driving quality through the customer experience from call initiation through completion. I have a Bachelor of Science Degree with Honors, and numerous certifications including VMSP (Veeam Sales Professional), VMTSP (Veeam Technical Sales Professional), MPN (Microsoft MPN Competency for Azure) MCSA (Microsoft Certified Solutions Associate), MCITP (Microsoft Certified IT Professional), MCTS (Microsoft Certified Technology Specialist), MCDST (Microsoft Certified Desktop Support Technician), MCP (Microsoft Certified Professional), Microsoft A+, and a Teachers Certification for the state of Michigan.



How long have you worked at IT Resource? Since February, 2011

If you knew then, what you know now, what piece of advice would you give yourself? It’s always about the politics!

What do you want to be when you grow up? A mom

What is the most interesting job you’ve ever had that was not IT related? I worked 3rd shift in a factory (in the summer) where they kept the doors open all night. Every night, when I got to work, I had to coat myself with bug spray in order to keep the mosquitos away.

Tell us something your colleagues don't know about you. That I used to be a cowgirl… seriously, I owned a horse, and still have the saddle and tack equipment in my garage. It's still a dream of mine to own a horse or two again.

What was the last book you read? Flowers in the Attic

What's one thing you can't live without? My dogs. I am their hero!

If you could meet one famous person, dead or alive, who would it be? Elvis, at about age 30’ish. He is utterly amazing!

What's your favorite movie of all time? I have several… The Bad Seed, Billie, Ice Castles, Ghost

What's the best place you've ever travelled to? I’ve been to Hawaii and Las Vegas, but since we starting going on cruises a couple of years ago… I just love the whole cruise experience.

Do you have any hidden talents? Yes, of course I do!

What do you consider to be your proudest moment in life so far? Since I was raised on welfare throughout childhood, earning my Bachelor’s Degree completely on my own is something I’m super proud of.

What's the best piece of advice you've ever received? It's not advice I’ve received but things I live by … EVERY story has two sides! and Perception is NOT reality!
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