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24/7 Emergency Technology Support Now Available

Monday, December 08, 2014
Disasters don't always work the 9-5 shift and you can't see them coming. If you receive a call that your building has encountered a disaster after hours, if you're up late preparing for a big presentation the next morning only to find that you're printer won't work, or you discover a network failure over the weekend, we're here to help.

We're excited to share that beginning January 1, 2015 we will offer and staff 24/7 Emergency Support Services. Based on a recent customer survey, responses indicated that this was a service you would like to see made available, so we are happy to oblige. 

Taking care of our customers after hours is something we have always made great efforts to do, but this new service gives both you, and our engineers guidelines as to what you can expect, should an emergency arrive. For a monthly investment of $300, the ITR 24/7 Emergency Support Service will have a 2 hour Service-Level-Agreement (SLA), at $185 per hour with a minimum 1 hour commitment. Should customers choose not to invest in a monthly ITR 24/7 Emergency Support Service Agreement, we will still provide Emergency Support. However, customers can expect Best Effort Response with no SLA, at $280 per hour with a minimum 2 hour commitment.

As our customers’ businesses have grown, the demand for Information Technology up-time and availability is becoming even more critical. We are now proactively staffing with the same engineers you are comfortable working with on a day-to-day basis and guaranteeing response times in the event you have a need for Emergency Support. The ITR 24/7 Emergency Support Service Agreement does not apply to, nor is it required, for scheduled After Hours Time & Materials and Project service work.

Please let us know if you have any questions. We are excited to offer this additional level of support and guaranteed service. If you are interested in this investment, contact us today via email or at 616.837.6930.
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