Software Audits On The Rise

Monday, June 17, 2013
As reported in a recent Grand Rapids Business Journal article, the number of software audits targeting local businesses have been increasing, forcing businesses to react, sometimes very quickly, in order to avoid costly licensing and penalty fees. At the same time, software vendors continue to change their existing licensing rules and requirements while introducing new licensing models, such as cloud-hosted and subscription-based licensing services. And this is not only a local issue, the trend continues throughout many parts of the country where we support customers.

The good news is we can help you understand what licensing you have and help you avoid the audits. With the IT Resource Remote Monitoring and Reporting (RMR) program, your business will always have up-to-date and detailed information on exactly what software applications are installed on every device on your network at any time. In fact, this solution can also insure compliance by automatically uninstalling non-compliant software should you require that feature.

If you are a current IT Resource RMR customer, we recommend you review your current software licensing status at this time. To receive your report, simply send an e-mail to help@itrw.net and request a ‘Software Audit Report’ which will be provided to you at no cost. If you are not currently enrolled in our RMR program and would like to learn more about what it offers, please contact our Sales Account Manager Molly Reid at (616) 837-6930 or mollyr@itrw.net.

The entire Grand Rapids Business Journal article can be found here.

Women in Technology: Turning the Tables

Wednesday, June 05, 2013

When it comes to women in the workforce, society and the media traditionally place them in nurturing or social fields such as nursing, teaching, or administration positions. With time and a savvy business acumen, that stereotype is changing as we are seeing a shift in women joining fields that are traditionally held by men. June is National Women in Science and Technology Month, it celebrates the roles females play in what is traditionally considered an industry dominated by males.


In the United States, only 20% of jobs in science, technology, engineering, and math (STEM) are held by women. As technology begins to take over every aspect of our personal and business lives, it only seems natural that more women would, in one way or another, find themselves embracing the field, and allowing their own career paths to lead them towards technology.

The Tables are Turning
“When I was growing up there was a scarcity of women in leadership and highly visible positions in STEM, other than women teaching science and math and even then, the men outnumbered the women in those departments,” explains Carrie Borchers, Director of Sales at IT Resource. “Today, we have Meg Whitman (Hewlett-Packard CEO), Marissa Mayer (Yahoo! CEO) and Sheryl Sandberg (Facebook COO) all over the news so it will be interesting to see if this plants seeds of opportunity in young minds.”

As more women fall into the technology field, whether it be on purpose, or by way of a happy accident, we will see more of a shift. Amanda Regnerus, Vice President, Marketing, US Signal Company, explains that historically woman have worked in help or service industries. “I'm sure statistically, there are less than 20% of jobs in the service industry that are held by men. As time goes on and we continue to move toward gender equality in the workplace, these numbers may even themselves out.”

Perhaps another reason we see such an unbalance in the workforce is because of the gender roles created by media and other family members. Kim Helmers, Sales and Marketing Assistant at IT Resource explains that if women follow the career paths of other females in their lives (sisters, mothers, etc.) who held positions in healthcare or retail, they may have a lack of interest in the technology fields simply because of what they were exposed to at home.

Is Gender A Barrier?
Being the minority in your field can come with its own set of struggles, but the outcome is directly related to how you handle the situation. Lori Brandt, Help Desk Manager at IT Resource, fell into technology, then followed up her self-learned knowledge with a related college degree in the field. She explains that she feels her degree validates her knowledge, but the path didn’t come without resistance. “I don’t feel that I had many struggles once I made the decision to base my career in technology. Doors were always open to me, but they did not open on their own. I had to make the effort to go to the door and open it.”

Most of the women I spoke to did not see their gender as being a barrier for their success in this field. In fact, a few even pointed out that it’s not so bad being the minority. “When I go to an event or environment when there are one or two women and 50-60 men, it’s a lot easier for people to remember me, as opposed to one of the many ties and flys,” said Borchers.

Along those same lines, Regnerus indicated that she thinks it’s a great opportunity to be a part of a field that is always evolving, growing, changing and continually challenges you to learn new things. “I love the field of technology and don't look at my gender as a barrier.  But, that's just me, I don't really look at anything outside of myself as a barrier to success.”

I began to see a common trend among these women. All successful in their own right, and each understanding the skills it takes to succeed in the workforce. Molly Reid, Senior Account Executive at IT Resource, explains that in a field that requires a plethora of skills to survive, she is happy to be someone that can critically think to handle problem solving, decision making, and  analysis for her customers. “I love to see a client that has a problem, get it resolved and know that the engineers and I helped so that they can focus on making their business thrive,” says Reid.
Abundant Opportunities In An Ever-Changing Field
Whether women are interested in technology in college, or fall into the career later in life, there is always opportunity for them to thrive in this ever-changing field. Catherine Lazarock is the owner of Symplicity Communications, a Grand Rapids based telecommunications company. She encountered a lot of criticism when generating her start-up, but she believed in what she was doing and seven years later she is running a successful business. She recalls how she stumbled upon the technology field and how it changed her career path. “My background was public relations and marketing and a job change brought me to the door step of the technology industry.  I like to think that I was pushed off the cliff,” says Lazarock. “This industry is so exciting, with fast, evolving products and a huge market, what’s not to love?  I literally can go anywhere in the world and sell technology services.” 

Women Can Make A Statement
Given the hurdles and challenges these women have faced, would they recommend this mostly male field to up and coming females? Sarah Van Elderen, Marketing & Event Coordinator, US Signal Company, says young females should not be afraid of joining a field where they are the minority. She indicates the most important thing to remember when selecting a career is to find something you love. Van Elderen says she came from a techie family so she had always been interested in the field, but it wasn’t until she landed at US Signal, which she describes as a “right place, right time” situation, that she embraced the technology field as a career. “I came in as a Pricing Analyst with no telecom experience, and learned everything about telecommunications, network services, and cloud hosting from the ground up,” says Van Elderen. “My biggest accomplishment is more of a general feeling of success. When I look back to four years ago when I started at US Signal, it’s amazing to me how much I have learned and how much I have grown.” But, VanElderen explains, there is a flip side. “My biggest struggle has also been the amount of information I have had to learn. Because technology is always changing, there is always new information to learn.”

While there will be struggles, when you enter an ever-changing industry, Lazarock says “Embrace it!  There are so many opportunities for women in technology. Because it is dominated by men, women can truly make a statement, and quickly, within this industry. Because we are the minority, naturally we are going to stand out if we create a solid niche and move forward with strong integrity.”

The advice and beliefs that each of these women shared was not simply related to the technology field. As successful business women, they all think on a global scale, which translates across many platforms when it comes to advising other young women.

A New Image For “Tech Geeks”
Technology is an industry that’s here to stay, and the image of the lone “tech geek” working in the basement is being overtaken by a new wave of intelligent, up-and-coming people who are paving the way for this flourishing industry. This field is changing the way we think, the way we live, and the way we work.

“The term “girl geek” is actually somewhat of a compliment to me. In recent years, the term “geek” doesn’t have so much of a negative connotation anymore. A geek is now someone who is incredibly intelligent and ahead of the game on technology,” says Van Elderen. “To be referred to as a girl geek would make me feel as though I’m part of the inner circle of technologically savvy people in this era. I don’t think I have reached girl geek status yet, but I hope I’m on my way!”


Contributors:
Carrie Borchers, Director of Sales, IT Resource

A Solid Investment: SSD Drives

Monday, March 18, 2013

As time moves forward, technology is close behind; always advancing and changing. Computers have been around for years and we’ve seen them decrease in size but increase in power. We’ve seen new operating systems and better screens, but the one thing we haven’t seen at a consumer level is the change in hard drive technology. While early super computers used Solid-State Drives (SSD) and similar technology, the high price and larger storage options for traditional electromechanical disks made them a popular option for both enterprise and consumer-grade systems. In a traditional hard disk drive, a set of metal platters spin at anywhere from 5400 rotations per minute (rpm) to 15000 rpm providing storage capacities upwards of 4 Terabytes. In fact, you can check out what a spinning hard drive in slow motion looks like to really understand how quickly the data can be read/written. However, moving parts mean hard drives have an expiration date. Also, if a moving hard drive is dropped, there’s a good chance that drive won’t function correctly again. So, what’s the next step in hard drive technology? SSD.


SSD’s are essentially large flash drives that replace existing platter hard drives. The name is misleading however, as there is actually no disk of any kind, but rather a circuit board! Today, they are down to a more affordable level and can be purchased in a variety of sizes. Due to the nature of the drive there are no moving parts therefore the risk of damage from fall and abuse is greatly reduced. Along with less risk, the drive is also much faster so boot times are shortened greatly. Waking a computer from sleep and starting programs once logged in go much faster, since the drive doesn’t have to spin up. The drives also run much cooler along with no noise. Compared to traditional hard drives of today, SSD’s are definitely a bit more expensive, however with a lot of our files and applications moving to the cloud, we won’t need as much storage space available on our personal machines.

So, the next time you’re in the market for a new machine for work, or for home, check out solid-state drives and see if they come as an option for the machine you’re interested in. And as always, if you’re ordering a new machine through IT Resource, request that your new machine have this feature and we can make it happen!

Pandora Unlimited Mobile Listening Has Disappeared

Wednesday, March 06, 2013

Unfortunately, the time has come for Pandora, the beloved online music channel to introduce a cap on our mobile listening experience. Over the course of one month, users will only be allowed to listen to 40 hours of music before they’re prompted to pay an additional amount to continue listening. If they decide not to pay more, the user will have to wait until the next month before continuing their listening.


However, Pandora’s Blog mentions that the change should affect less than 4% of their total monthly active listeners at this point. In reality, most of us reading this blog and Pandora’s blog will probably never hit that limit but it’s still something we will now have to watch out for. According to Pandora, the average listener spends about 20 hours listening to their online radio across all devices (Computer, Phones, Blu-Ray, etc…) in any given month. This isn’t necessarily something that Pandora wanted to do, however due to rising per-track royalty rates over the past few years and the expected rise over the next two years, they've been forced to recover those costs by limiting our monthly usage without increasing our ads.

In the unfortunate event that the limit is reached, there are a couple ways to get around issue. The easiest way would be to jump onto a computer and listen from your desktop or laptop which is still unlimited listening. Another way would be to pay the $0.99 and continue listening for the rest of the month. Of course, there is also the option of paying the $3.99 monthly charge for Pandora One and you can get unlimited listening on all your devices without commercials.

So, don’t worry, your music isn’t going anywhere! While Pandora may have put a slight limit to your online listening experience, there are plenty of ways to keep listening once the limit is hit.

Tablets Replace Laptops?

Thursday, February 21, 2013
Over the past few years tablet computers have entered the market and made their way into many of our homes and businesses. In fact, I myself own a tablet computer. However, many users today have laptops they use at home and don’t necessarily find a need for a tablet as well. Granted, a tablet may a bit easier to use while reading a book or looking something up quickly, but in reality, a laptop can do those tasks as well. So, is a tablet worth it? Do you find a necessity with a tablet in conjunction with a laptop, or even in place of a laptop?

I believe a lot of companies are starting to realize that many people would rather stick with their gently used laptop than run out and purchase a new tablet. However, at the same time, I believe that laptops, in a sense, are disappearing due to declining popularity. When a user’s laptop dies, instead of spending $800 on a new laptop, they would rather spend the $500 on a tablet. The problem lies in the tablet companies getting their devices in the hands of users who need laptop replacements and people who would rather have a laptop instead of a tablet.

To combat this, many tablet manufacturers like Microsoft are releasing tablets that have the option for a keyboard to be attached. One of these machines is the Microsoft Surface Pro. Pictured above, the Surface Pro has laptop-like speed and capabilities along with an easily detachable keyboard/mouse to suit your needs, depending on the activity you’re currently working on. The keyboard helps when typing up an important document or working within a spreadsheet. However, removing the keyboard gives you just the screen for ease in browsing the internet or playing a touch based game. It’s not just Microsoft that has the keyboard for their tablet. Asus has an optional keyboard along with the popular Apple branded iPad.

So the overall question: do the tablets of today make a compelling argument to switch from a laptop to a tablet? Do the faster processors and detachable keyboards make them a good alternative to their heavier, more bulky counterpart? What do you think? Would you replace your current laptop with a new tablet?

Your Roadmap to IT

Thursday, January 17, 2013

What does your IT roadmap look like? Is your business on the path to efficiency, or are you staring at a wrong turn sign? As we begin a new year, now is the perfect time to ask yourself those questions.

As a businessowner you understand the importance of a solid IT infrasructure, but in order for your organization to run efficiently, you need a trusted partner who can handle those vital aspects of the company. Imagine how smoothly your business would run if you had continuous optimal communication lines amongst each employee. Or, how important a solid and speedy internet connection would be to your entire organization. It's not just one or two projects that require the assistance of a trusted IT partner, it's truly the entire backend of your business.

You see, at IT Resource, we understand that so many aspects of business rely on technology. That's why we've implemented a staff that has specialities in networks, software, hardware, and everything in between. We look for clients who we can partner with on a full scale level. When we are brought on as a member of your team we can insure that your business is running as efficiently as possible. So often companies have leaks that can really add up over time - slowly robbing your business of valuable time and money.

As we begin 2013, your objectives may include taking a look at upgrading your software, adding on to your facility, or purchasing new hardware. When you involve IT Resource from the start, we can work with you to insure you are making the best investments for your business - saving you time and money in the long run. We look for clients who we can team up with - call us today to see how we can help you start your year off right.

Java Targeted by Attackers

Wednesday, January 16, 2013

On Thursday the 10th of January, Java came under attack once again with a Zero-Day vulnerability. The immediate advice of Oracle (the company that maintains Java) was to promptly disable Java running on any machines to minimize the damage done. A Zero-day vulnerability is a flaw in the software or code that the creator or maintainer isn’t aware of at the time of the attack. This means, at the time of the major attack on Thursday, Oracle had no idea the vulnerability was being exploited and thus had no way to fix the issue right away.

According to InformationWeek, this isn’t the first time Java has been under attack in the recent months. Last year, over 600,000 Apple Mac computers were infected after another Zero-Day vulnerability was discovered. Java is installed on all sorts of machines ranging from Macs to Windows PCs and even Linux machines. The latest vulnerability found affects all three major operating systems and can be used to ‘execute arbitrary code.’ This means the attackers will be able to run pieces of code on your system that normally wouldn’t be run. Attackers would then have the ability to do any number of things to harm your system and spread the virus out. At this point, it is believed that 34% of all PCs are running a version of Java 7 which in turn could show the vulnerability on up to 400 million systems.

As of Tuesday the 15th, Oracle has released a patch to Java that fixes this vulnerability and relieves the stress on the company just a bit. Apple took a different approach on Friday and updated their operating system OSX to disable Java if not in use within 35 days. Firefox also updated their software so Java wouldn’t run automatically. Now that Java itself has been updated, users should be okay to re-enable Java and continue to use it as normal. Just confirm that it’s updated to the latest version through the Java Automatic Updater and the vulnerability will be patched!

If you have any questions on whether you’re affected or how to keep yourself safe, give IT Resource a call at 616.837.6930 and someone will be able to answer to your questions.

Importance of Privacy

Friday, January 04, 2013
It seems over the past year, privacy concerns have risen to the point of overhauling many major websites’ privacy policy. One of those websites which received the biggest criticism over their policy is Facebook. Recently, Randi Zuckerberg, sister of Mark Zuckerberg posted a photo on Facebook meant to be private. However, due to the recent changes made to the settings within Facebook and an unfortunate tagging event, that photo went public. Now, Randi is placing the blame on the general public rather than the privacy settings of Facebook or even herself. But that’s not the point of this particular post.

The real question is, how seriously do you take your online privacy and do you believe there should be stricter rules in place? Websites like Facebook and Twitter allow you to privatize your pictures and posts, but is it enough? Sometimes friends of friends can see those pictures and before you know it, the photo is out in the public for everyone to see. Should it be left up to the person posting, the friends, or the website to lock down security? Most may say that it should be up to the person posting to keep their information private. But what if the company responsible for holding the information is changing their policy without much notice? Then is it their fault?

How do you feel on the privacy situation? What precautions do you take to keep your information on the internet within your grasps and not everyone else? Do you believe the responsibility should be on the company, or yourself? Let us know what you think!

Fraudulent e-mails from scammers across the globe

Wednesday, December 05, 2012
During the holidays, it is unfortunately very common to receive fraudulent e-mails from scammers across the globe. These e-mails claim to be trustworthy companies, trying to acquire personal information, i.e. credit card information. This process is called “phishing”. If opened, these e-mail phishing scams can give the scammer access your personal data, credit card numbers, and other security data.

Phishing messages can appear to be identical to a legitimate e-mail, containing copied company logos, company colors, legal disclaimers, and what seems to be a valid address. However, these messages can contain Malware and other viruses. These third party scammers are not associated whatsoever with the company they are claiming to be.

One rule of thumb to use when sorting through your inbox is take note of who you are expecting an e-mail from. If you see an e-mail from “UPS” stating the location of your package, and you are not expecting a package; that should definitely raise a red flag. The message should not be opened or downloaded. If you do happen to open an e-mail and you realize it is pretentious, you should immediately run a virus scan. If you do become a victim of a phishing attack, call IT Resource and we can help resolve the problem.

While fraudulent e-mail is a very common form of malicious internet attacks, other mediums to use cautiously are the following:
  • Holiday screensavers/desktop backgrounds
  • Online shopping advertisements – extreme low prices
  • Credit card applications
  • Requests for charitable donations
  • E-greeting cards
  • Requests for personal information when applying for holiday or seasonal jobs

Example of an e-mail phishing scam claiming to be UPS:

Image provided by www.UPS.com

11 Innovative Tech Gadgets for the Holidays

Monday, December 03, 2012

Whether it's a new phone, tablet, game, or some other fun gadget, the holidays are a great time to stock up for every member of the family. If you're not sure where to begin, we've put together our list of this year's top tech gifts. You're sure to find something to please even the hardest to buy for!

Fitbit
This device is a great tool that helps put numbers around health in order to quantify the good or the bad. Great for the engineer types that are number crunchers. This can track your daily activities and sync wirelessly to offer insight. $59.95

Nest Learning Thermostat
This breathes new life into technology that is common place in every home, and brings intelligence to the heating and cooling world in order to conserve energy and money. Control the temperature of your home – from anywhere. $249.99


iPad Mini
Enjoy the high quality of Apple products – on a 7.9 inch display screen. This smaller sized tablet offers the equivalent sharp text, a vibrant screen, ultrafast performance and wireless with over 275K apps to download. The iPad Mini has superior build quality and is extremely light for a significantly lower price tag. $329.00 16GB

Microsoft Surface
Competitively priced with the iPad, this tablet is the first to offer the new Microsoft OS, Windows 8. The surface has a very sleek and simple design. It was built to be tough, made with VaporMg casing for superior durability. This tablet also has the MS Office feature to produce content versus using a tablet for pure entertainment. $499.99 32GB

Wii U
The new Wii U is completely transformed, now offering a GamePad which is the new controller that has a 6.2 inch screen built into it. This controller also has motion control, stereo speakers, a microphone and a front facing camera. These new features eliminate prior barriers between the game and the player. $299.99 8GB

Eye-Fi Memory Card
The Eye-Fi memory card has built in Wi-Fi so when you take pictures with your digital camera, the pictures are saved to your memory card, and then automatically uploaded to your computer. It’s super convenient, and frees up the space on your memory card with its endless memory feature. $39.99 4GB + Wi-Fi

Infrared Thermometer with Laser Targeting
This handy electronic tool makes distance measuring a breeze. This gadget can instantly measure temperatures in a wide variety of engines – including cars. This tool makes it ultra-easy – just point the laser at the object and within a 500 millisecond response time, the temperature will be shown on an LCD displays screen. It’s perfect for reading temperatures in hazardous areas! $34.99

Roku 2 XS
This surprisingly small device is the market leader for streaming entertainment to your TV. It provides over 500 channels, including many free movies. The Roku lets you instantly watch Netflix, Hulu, Pandora, Facebook, and Wall Street Journal Live among many others. It is incredibly easy to set up and there are no monthly or extra fees – ever. $99.99 –includes Ethernet port and pre-installed games

Jobe Keychain WiFi Finder
Ideal for people doing business on the go, the Jobe, which looks like a key fob can detect wireless hotspots instantly for anyone who needs to connect to the internet. $9.99

Google Nexus 7
This tablet is the perfect size for any situation. It has a 7 inch display and a battery life that lasts all day long. The performance will be well up to par with a quad core Tegra 3 processor and Wi-Fi enabled. $199.99 16GB

Windows Phone 8X by HTC
The next generation of mobile phones and tablets, specifically the Windows Phone 8, has a feature called Kid’s Corner. It grants permissions only to designated apps, music, games, and more so you can hand over your phone to your kid – or colleague – to provide an extra layer of security for your information. Large scale, this concept is called “sandboxing” and is not a new idea to computer security – it is used often for testing code in a virtualized environment. Users can install sandbox applications easily on their own PC’s at home to isolate web surfing or games and applications to ensure a safer environment for kids. Check out how to set up Kid’s Corner on your Windows Phone. $199.99