People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: IT Consultant

What do you do at IT Resource, and what certifications do you have: I provide day-to-day and project support to our customers who range from small to enterprise level companies.

What would you attempt if you knew you could not fail? Play Quarterback for the University of Michigan.

Do you have any hidden talents? No

What is the best part about working at ITR? My co-workers

How long have you worked at ITR? 7 years

If you knew then, what you know now, what piece of advice would you give yourself? Summers off baby, be a teacher…!

What do you want to be when you grow up? A well-to-do retiree

What is the most interesting job you’ve ever had that was not IT related? Landscaper

Tell us something your colleagues don't know about you: I'm loud...they know everything about me.

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Director of Sales

But this title sounds much snazzier: Queen Bee

What do you do at IT Resource, and what certifications do you have: I lead the sales and marketing efforts for ITR. In this role I work to develop new customer relationships for ITR and work with existing customers to develop new solutions that enhance their business. I have four Cisco certifications: Advanced Unified Communications Account Manager, Unified Communications Express Account Manager, Express Foundation Account Manager and Sales Expert.

What would you attempt if you knew you could not fail? Write. I love to read and have all sorts of novels and blog posts “in my head”. Someday. I will be a published writer.  

Do you have any hidden talents? Hmmmm. I minored in Spanish and Dance in undergrad, but that doesn’t make me skilled at the Flamenco! I am an avowed sports nuts and stats aficionado. I won my all-male fantasy football league in my inaugural year and also beat all the boys in my March Madness bracket.

What is the best part about working at ITR? We are a growing company in a dynamic industry. It’s impossible to get bored! And we have great leaders who are striving for continual improvement and excellent customer service and satisfaction. The sky is the limit here and I am pleased to be a part of the team mapping its course!

How long have you worked at ITR? SInce December, 2008

If you knew then, what you know now, what piece of advice would you give yourself? Don’t sweat the small stuff. Take more risks. And my parents were right. About pretty much everything.

Carrie with her father Dave at the Grand Rapids Athena Awards Ceremony

What do you want to be when you grow up? I’m not 40 yet. Ask me later.

What is the most interesting job you’ve ever had that was not IT related? Aerobics instructor

Tell us something your colleagues don't know about you. I lived in Spain for a summer

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Senior Account Executive

But this title sounds much snazzier: Strategic Solution Collaborator

What do you do at IT Resource, and what certifications do you have: I am responsible for the identification and qualification of opportunities in the education, government and small to medium business sector, where computer system environments will need design and upgrades to improve performance, profitability, & investment. Gaining an understanding of customer goals and current network challenges in the areas including infrastructure, software, and communications will allow assistance in customer transformation & business results. Additional responsibilities include account management of new and ongoing relationships to accomplish the organization’s mission for exceptional service and customer satisfaction.

What would you attempt if you knew you could not fail? Everything and anything~ but skydiving for sure…I do not like heights!

Do you have any hidden talents? Cooking, art, photography and I know enough to get me into trouble with many other things~

What is the best part about working at ITR? The people and feeling of community within our office

How long have you worked at ITR? Since February 6, 2012

If you knew then, what you know now, what piece of advice would you give yourself? ”It’s never too late to be what you might have been” (George Elliot)

What do you want to be when you grow up? Not sure…still growing

What is the most interesting job you’ve ever had that was not IT related? Being a mother…you never know what’s next

Tell us something your colleagues don't know about you: My real name is Mary Margaret

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Technical Service Manager

But this title sounds much snazzier: VP, Professional Services

What do you do at IT Resource, and what certifications do you have: I herd cats…
Develop and manage a world class service delivery organization that consistently exceeds customer expectations, creates’ a work culture that is self-fulfilling and rewarding and contributes to the overall profitable growth and health of the company.

Do you have any hidden talents? Probably. That’s why they’re hidden.

What is the best part about working at ITR? The expectation and freedom to “make a difference”.

How long have you worked at ITR? 1+ year

What do you want to be when you grow up? Retired, wealthy, good looking, smarter, content…

What is the most interesting job you’ve ever had that was not IT related? An orderly in a hospital

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: IT Consultant

But this title sounds much snazzier: Overseer of the Interwebs

What do you do at IT Resource, and what certifications do you have: I am a Cisco engineer and I set up Internet and VoIP telephony for companies. I hold my CCNA and CCNP-Voice.

What would you attempt if you knew you could not fail? I have always been interested in free jumping with wing suits. I would like to jump off some of the highest points in the world and land on my feet.

Do you have any hidden talents? It isn’t exactly a secret but I am a dancer in the latin, ballroom, and swing styles.

What is the best part about working at ITR? I get to work on some big projects that challenge me. I also get to sink my teeth into solid IT projects. The people are cool too.

How long have you worked at ITR? Since summer, 2011

If you knew then, what you know now, what piece of advice would you give yourself? Focus on how to communicate and understand people better.

What do you want to be when you grow up? Exactly what I am now (just traveling to cool places more).

What is the most interesting job you’ve ever had that was not IT related? I helped with sales in Chicago and got to meet some really neat people and hang out at some really swanky places.

Tell us something your colleagues don't know about you: I have ridden in an Abrams tank.

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Office Manager

But this title sounds much snazzier: Overseer of Official Office Operations

What do you do at IT Resource, and what certifications do you have: My primary job is handling the accounts receivable and accounts payable. I also help the employees with various things such as purchasing business cards and handling cell phone contracts, and I deal with our health insurance and 401(k) plans.

What would you attempt if you knew you could not fail? Run a sub 4 hour marathon

Do you have any hidden talents? Not really, the only thing I can come up with is I've been an avid scrapbooker for over 14 years and I used to teach scrapbooking classes.

What is the best part about working at ITR? Knowing we are providing good employment to our people, and helping them succeed to their full potential.

How long have you worked at ITR? Since 2001

What do you want to be when you grow up? A world traveler would be nice. I might want to get a passport one of these days!

What is the most interesting job you’ve ever had that was not IT related? Fresh out of high school I worked as a customer representative for an astrological software company. I had some interesting conversations with some far out people around the globe. "Does that numerology program really work...?" 

Tell us something your colleagues don't know about you: I won the 1987 mock election for class headbanger. Go hairbands! I still like rock music and have my XM radio set to Octane.

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Inside Sales Representative

But this title sounds much snazzier: Guardian of the Deliverables

What do you do at IT Resource, and what certifications do you have: I’m responsible for preparing quotes for current customers, purchasing and receiving, coordinating with our graphic and web designers to support our marketing strategy, and assisting with special events. I recently achieved my Cisco Sales Expert certification, VM Ware Sales Professional accreditation, and was part of the team that helped IT Resource achieve our Cisco Advanced Unified Computing Technology Specialization.

What would you attempt if you knew you could not fail? Open a restaurant 

Do you have any hidden talents? In my free time, I enjoy cooking and writing the occasional post about it on my food blog, Her Yellow Apron.

What is the best part about working at ITR? My co-workers - I am blessed to be working with a dynamic, interesting, and fun group of people.

How long have you worked at ITR? I started November of 2011, so just a few months!

If you knew then, what you know now, what piece of advice would you give yourself? No matter what, always make time for your personal hobbies and interests. Every day.

Carolyn and her husband Jeff at the IT Resource Christmas Bowling Party

What do you want to be when you grow up? A multi-lingual world traveler by sea. 

What is the most interesting job you’ve ever had that was not IT related? I worked triage in an emergency room for a summer. That’s how I knew I no longer wanted to continue my studies in the healthcare field.

Tell us something your colleagues don't know about you. I’ve entertained a President, walked through the Lions locker room, and spent 7 years playing in various musical ensembles.

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource. 

Official Title: Network Engineer 2

But this title sounds much snazzier: Level 12 Nerd

What do you do at IT Resource, and what certifications do you have: I support the technology needs of IT Resource customers. I specialize in the support and implementation of Cisco Voice solutions. In addition, I specialize in the installation and support of Cisco routing and switching solutions. 

What would you attempt if you knew you could not fail? I would become a writer, then I would go sky diving. 

Do you have any hidden talents? Acting 

What is the best part about working at ITR? The unique and varied challenges that I get to work on. 

How long have you worked at ITR? Since July, 2010

If you knew then, what you know now, what piece of advice would you give yourself? Caffeine is your friend, and the best way to get it is in the 5 hour energy shots. 

What do you want to be when you grow up? I’m not going to grow up, but if I have to then I would become a professional video game player. 

What is the most interesting job you’ve ever had that was not IT related? Security guard at the Van Andel Arena 

Tell us something your colleagues don't know about you: I played bass guitar when I was in college.