Hello...How Can We Help You?

Wednesday, February 29, 2012

If you've ever encountered a problem with your server, computer, hardware, or IT needs in general, chances are you called our office and spoke to one of our Help Desk experts. Over the last year we've been steadily increasing the presence of our Help Desk in an effort to provide our customers with the best possible service. Our Help Desk is currently staffed by three IT experts, all of whom are happy and ready to quickly serve you, and have different areas of expertise including Microsoft procecsses, general hardware, and system backups.

With the objective of being more responsive to our customer’s needs, our Help Desk personnel will:

- Triage all incoming queries and service requests

- Quickly resolve issues that don’t require escalation

- Escalate and expedite issues to the appropriate resources within IT Resource (Sales, 2nd Level Support, your Lead Engineer)

- Provide documentation and follow-up to ensure a smooth process

Leveraging the talent and skill of our Certified Help Desk personnel enables you to receive the best service possible, without having to understand who to call for what. Whatever your issues are, feel free to call IT Resource at 616.837.6930, or send an email to help@itrw.net and one of our friendly Help Desk staff members will take it from there.

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