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Always Here to Help You: Lori Brandt

Monday, February 27, 2012

People profiles give you a chance to meet our staff - the folks you may deal with on a regular basis here at IT Resource.

Official Title: Help Desk Manager

What do you do at IT Resource, and what certifications do you have? My extensive experience in providing exceptional Help Desk services to clients will enhance ITR’s ability to triage service activities on behalf of our customers, driving quality through the customer experience from call initiation through completion. I have a Bachelor of Science Degree with Honors, and my certifications include MCITP (Microsoft Certified IT Professional), MCTS (Microsoft Certified Technology Specialist), MCDST (Microsoft Certified Desktop Support Technician), and MCP (Microsoft Certified Professional).



What would you attempt if you knew you could not fail? I would love to be able to turn invisible, whenever I wanted.

What is the best part about working at ITR? The clients I have the pleasure of assisting, the co-workers I have the pleasure of collaborating with, and that I am continuously given the opportunity to learn more than I knew the day before.

How long have you worked at IT Resource? Since February, 2011

If you knew then, what you know now, what piece of advice would you give yourself? It’s always about the politics!

Do you have any hidden talents? Yes, but they should probably remain a secret!

What do you want to be when you grow up? A billionaire :)

What is the most interesting job you’ve ever had that was not IT related? I worked 3rd shift in a factory (in the summer) where they kept the doors open all night. Every night, when I got to work, I had to coat myself with bug spray in order to keep the mosquitos away.

Tell us something your colleagues don't know about you. That I used to be a cowgirl… seriously, I owned a horse, and still have the saddle and tack equipment in my garage.
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